811 Field Supervisor - Pasco, Hernando & Hillsborough Counties, Florida

McKim & Creed, Inc. • Tampa, FL

1d • Onsite

About The Position

McKim & Creed is seeking an experienced 811 Field Supervisor to lead underground utility locating operations within assigned client service areas in Pasco, Hernando, and Hillsborough counties. The primary recruiting focus is Zephyrhills and Pasco County. The 811 Field Supervisor oversees daily work assignments, safe field operations, locating quality, timely ticket completion, employee development, and accurate documentation. This is a field-based leadership position requiring regular local travel throughout the three-county territory. Success means protecting people and underground utilities, developing capable technicians, and meeting company and client requirements.

Requirements

• At least five years of underground utility locating experience, including two years leading or supervising field personnel.
• Strong working knowledge of locating methods, utility-map interpretation, locate-ticket instructions, and positive-response procedures.
• Ability to operate locating receivers and transmitters and troubleshoot difficult locating conditions.
• Experience assigning work, managing multiple technicians, and maintaining service across an assigned territory.
• Ability to recognize unsafe practices and locating-quality issues, provide corrective coaching, and verify results.
• Clear written and verbal communication skills and the ability to document field conditions, employee performance, and operational issues.
• Proficiency with ticket-management software, mobile devices, email, and basic spreadsheets.
• Sound judgment, organization, accountability, and the ability to adjust priorities as conditions change.
• Ability to travel locally throughout Pasco, Hernando, and Hillsborough counties to support technicians, conduct field reviews, provide training, and coordinate operations.
• Availability to support scheduled emergency and after-hours coverage as required by the assignment.
• A valid driver’s license and acceptable motor vehicle record, with successful completion of required background screening and drug testing.

Nice To Haves

• Experience locating underground electric power and telecommunications facilities.
• Experience with UtiliSphere or comparable 811 ticket-management systems.
• A demonstrated record of developing technicians and improving safety, locating quality, and documentation.
• Experience conducting field audits, reviewing locate photographs, and supporting damage investigations.
• Familiarity with the roads, communities, and utility locating conditions in Pasco, Hernando, and Hillsborough counties.
• Ability to build a dependable team, maintain client confidence, and resolve problems promptly.
• A commitment to McKim & Creed’s Core Values and employee-ownership culture.

Responsibilities

• Lead daily field operations. Assign and adjust work based on ticket due dates, workload, travel distances, technician qualifications, and available resources.
• Put safety first. Reinforce safe work practices, verify required daily safety documentation, address hazards, and ensure technicians have the training and equipment needed to work safely.
• Verify locating quality. Conduct field observations and review completed tickets, utility markings, positive responses, and required post-locate photographs.
• Train and develop technicians. Provide onboarding, hands-on instruction, coaching, and competency assessments. Document progress and verify improvement after corrective training.
• Monitor service performance. Track ticket completion, backlog, overdue assignments, productivity, overtime, and documentation quality. Address issues while maintaining safe, accurate locating practices.
• Resolve and escalate field problems. Coordinate assistance for unlocatable facilities, conflicting records, access restrictions, equipment failures, and other conditions affecting ticket completion.
• Maintain client communication. Provide clear updates, coordinate field support, and promptly communicate service issues through established channels.
• Support damage and near-miss investigations. Respond as assigned, preserve ticket records and photographs, document facts, and support corrective actions.
• Maintain equipment readiness. Monitor the condition and availability of trucks, locating instruments, tablets, phones, PPE, and other field supplies.
• Support staffing and retention. Participate in recruiting, interviewing, hiring, mentoring, and performance management in coordination with operations leadership and Human Resources.
• Coordinate coverage. Plan for employee absences, workload changes, and scheduled emergency or after-hours assignments.
• Support accurate reporting. Verify employee time, ticket completion records, and supporting documentation needed for operational reporting and billing reconciliation.

Benefits

• Employee ownership: Participation in our Employee Stock Ownership Plan, subject to plan eligibility and vesting requirements.
• Competitive compensation and benefits.
• Career growth: Opportunities to develop your leadership and technical skills.
• Training and professional development: Resources to support continued learning.
• A collaborative team: Support from colleagues committed to safe, quality work.
• Meaningful work: Help protect people, underground infrastructure, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed