Field Supervisor - Billable

Allied Universal • Jackson, MS

4d • Remote

About The Position

Allied Universal is currently hiring a Field Supervisor (FS) to support operations for remotely managed accounts by performing on-site supervision of Security Professionals (SPs) and ensuring site coverage at all times. FSs work closely with Operations Managers on a day-to-day basis to supervise remote service delivery. This role is crucial for maintaining operational standards and ensuring client satisfaction in remotely managed accounts.

Requirements

• Minimum high school diploma or equivalent required.
• Minimum three (3) – five (5) years of professional-level experience required and prior experience in the security industry.
• Must have a valid Driver's License with at least one year of driving experience, a clean driving record, a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle.
• Must be at least 21 years of age.
• Must be able to travel to a variety of locations in the state of Mississippi.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Excellent attendance and punctuality.
• Ability to work in a very independent environment and ensure all directions and instructions from the branch office are followed consistently and thoroughly.
• Ability to write effective and concise reports in neat, legible handwriting.
• Professional, articulate and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills.
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.

Nice To Haves

• College education or business classes.
• Law enforcement and/or military experience.
• Experience in scheduling, operations or other functions of the security industry.
• Working knowledge of Microsoft Office software.

Responsibilities

• Perform day/night site visits to inspect & supervise SPs in the field.
• Address escalation of 'after hours' & 'cold start' calls to ensure sufficient coverage at customer sites.
• Work with Operations Managers to coach, counsel, discipline, train, and manage relationships with SPs.
• Visit assigned post locations on a regular basis to monitor performance, address daily operations issues, communicate policy changes or company information, adjust staffing schedules as needed, and make post inspections to ensure professional image and quality standards are being maintained.
• Conduct on-the-job training of new employees assigned to a post, or when changes to post orders are made.
• Respond to call-offs, which may include identifying other individuals to fill-in and/or standing post until replacements arrive.
• Assist Scheduler with scheduling for call-offs or other changes that occur at the site.
• Identify any personnel problems occurring at posts and forward issues to Operations Manager and/or Corporate HR Director.
• Administer counseling or disciplinary actions as initiated by Branch Manager and/or Corporate HR Director.
• Distribute information to posts as directed by Branch or Corporate office.
• Respond to client or site emergencies as they arise, including ensuring appropriate communication to Operations and/or Branch Manager.
• In the event of an abandoned or open post, identify available qualified personnel to fill the post as quickly as possible.
• May be required to 'stand post' on an as-needed basis for an undefined period of time.
• Maintain all current BSIS licenses and ensure a working knowledge of all posts within the regional area of responsibilities.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED