Field Supervisor

Marmon Holdings, Inc.•Kingsport, TN

4d•Onsite

About The Position

The Field Operations Supervisor provides value-driven customer service by ensuring productive and efficient railcar repair operations at the site level. This role is responsible for leading a skilled workforce, aligning site operations with customer expectations, and executing strategic plans to meet production, safety, and quality goals.

Requirements

Strong knowledge of safety protocols and quality control processes.
Ability to conduct and participate in safety and quality audits.
Proven leadership, team-building, and performance management skills.
Experience with recruitment, training, scheduling, and employee development.
Effective communication skills for engaging employees, customers, and leadership.
Ability to maintain and analyze operational, financial, and KPI reports.
Experience leading daily meetings and aligning team goals.
Knowledge of continuous improvement methodologies and visual management tools.
Strong customer service orientation and ability to resolve customer concerns.
Accuracy in billing, reporting, and operational documentation.
High School diploma or equivalent required.
Previous supervisory or managerial experience required.
Strong leadership, organizational, problem-solving, and decision-making abilities.
Demonstrated commitment to safety, quality, and operational excellence.

Nice To Haves

Bachelor’s Degree or some college preferred.
Field operations or railcar/manufacturing environment strongly preferred.

Responsibilities

Lead the team and foster a strong culture of Safety and Quality.
Actively support safety and quality initiatives, including safety reviews, compliance training, audits, and quality checks.
Maintain a visible presence by conducting daily site walks to monitor progress, address issues, and ensure compliance with safety standards.
Meet or exceed site performance goals such as repair turnaround time, cost efficiency, and customer satisfaction.
Ensure adequate staffing levels through effective recruitment, training, scheduling, and workforce planning.
Manage employee work schedules to provide appropriate coverage while supporting work-life balance and customer needs.
Participate in safety and quality audits to ensure regulatory compliance and customer standards are maintained.
Maintain accurate railcar repair status reports and provide real-time updates to customers as required.
Complete weekly reports and KPI tracking, including turnaround time, productivity, and cost metrics, and communicate results to Regional Operations leadership.
Lead daily team huddles (toolbox talks) to review safety protocols, daily goals, and work priorities.
Support continuous improvement initiatives, including implementation and maintenance of visual management processes.
Identify employee training needs and coordinate development activities with appropriate resources.
Ensure billing is completed accurately and in a timely manner.
Oversee new hire onboarding, including 30/60/90-day reviews and participation in Tank University training programs.
Perform other duties as assigned.