Overnight Field Supervisor

IronWatch Security•Newport News, VA

82d•$22 - $25•Onsite

About The Position

The Field Supervisor (FS) is responsible for maintaining operational oversight, officer accountability, and post compliance throughout their assigned tour of duty. This role serves as the primary field-level support position for security personnel and clients by conducting site inspections, enforcing uniform and training standards, troubleshooting operational concerns, and ensuring staff continuity across assigned accounts. Field Supervisors are expected to maintain a highly visible operational presence throughout the shift while ensuring officers are properly trained, adhering to post orders, and always representing IronWatch Security professionally. This position requires flexibility, dependability, strong communication skills, and the ability to respond rapidly to operational needs, staffing shortages, and emergency situations.

Requirements

Strong leadership and communication skills.
Ability to effectively manage stressful or rapidly changing situations.
Ability to work independently with minimal supervision.
Valid driver’s license and reliable transportation required.
Must maintain all required state licensing/certifications applicable to assigned region.
Strong understanding of report writing, officer accountability, and operational standards.

Nice To Haves

Occasional overnight travel may be required based on operational needs, staffing shortages, client requests, or extended area coverage requirements.
Must be an approved driver through our insurance carrier to operate any IWS security vehicles.

Responsibilities

Conduct routine site visits and inspections throughout the assigned shift duration.
Visit a minimum of 60% of active assigned sites during each shift.
Ensure every assigned post is physically checked a minimum of two (2) times per week during the supervisor’s scheduled tour rotation.
Verify officers are actively following site-specific post orders and operational procedures.
Conduct random and scheduled officer knowledge tests related to post orders, emergency procedures, client expectations, reporting requirements, and site-specific protocols.
Ensure all officers maintain professional appearance standards including proper uniform compliance, required equipment and identification, and compliance with grooming and appearance standards.
Conduct credential verification inspections to ensure officers maintain valid state security licenses, armed certifications (if applicable), CPR/First Aid certifications (if required), and any client-required certifications or credentials.
Notify management immediately of any expired credentials or certifications.
Notify management when officer credentials or certifications are within ninety (90) days of expiration to assist in compliance tracking and renewal scheduling.
Immediately remove officers from duty and assigned post if found working with expired credentials, certifications, or licensing, and assume coverage responsibilities until the scheduled end of the shift or until properly credentialed relief personnel arrive.
Assist operations personnel, account managers, and area managers in locating staffing coverage for open or vacant shifts.
Respond to urgent staffing shortages and operational emergencies as directed.
Stand post for vacant or uncovered shifts during the supervisor’s tour of duty when necessary.
Supervisors may be held over for operational necessity up to a maximum of sixteen (16) total working hours.
May be required to report early to cover emergency vacancies occurring within two (2) hours prior to the start of their scheduled shift provided proper notice is given.
Remain operationally available and responsive during assigned working hours.
Serve as the first level of field escalation for officer concerns, incidents, and operational issues.
Troubleshoot field-related issues involving officer performance, site access concerns, scheduling conflicts, equipment issues, client complaints, and interpersonal conflicts between officers.
Provide guidance and corrective coaching when appropriate.
Escalate serious operational, disciplinary, or client-related concerns to Area Managers and/or Account Managers in a timely manner.
Document operational deficiencies, policy violations, and significant incidents through company reporting procedures.
Ensure officers are operating in compliance with company SOPs, client post orders, state licensing requirements, and company appearance and conduct standards.
Conduct quality assurance checks to maintain consistency across all assigned accounts.
Maintain confidentiality regarding clients, staffing, operations, and internal company matters.
Represent IronWatch Security professionally during all client and officer interactions.