Field Supervisor

Allied Universal • Oakland, CA

6h

About The Position

Allied Universal is hiring a Field Supervisor to support operations for remotely managed accounts. The role performs on-site supervision of Security Professionals and ensures site coverage at all times, working closely with Operations Managers to supervise remote service delivery. The Field Supervisor visits assigned posts, monitors performance and site standards, supports staffing and training, handles personnel concerns as directed, distributes company information, and responds to client or site emergencies.

Requirements

• High school diploma or equivalent.
• Meet any applicable state or local licensing requirements, which may be required before employment.
• Valid driver's license and at least one year of driving experience.
• No major driving violations within the last 36 months.
• No more than one at-fault accident in the last 24 months.
• No more than one minor moving violation in the last 24 months.
• No combination of one at-fault accident and one minor moving violation in the last 24 months.
• At least three years of professional protective service experience, such as security.
• Ability to write effective, concise reports in legible handwriting.
• Ability to use good independent judgment and discretion.
• Outstanding oral and written communication skills.
• Ability to interact successfully at all levels of the organization, including with clients.
• Demonstrated ability to take initiative, prioritize multiple competing assignments, and manage deadlines effectively.

Nice To Haves

• Experience in scheduling, operations management, or other security-industry leadership functions.
• Prior experience in the security industry, law enforcement, and/or the military.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Visit assigned post locations on a regular basis to monitor performance, address daily operational issues, communicate policy changes or company information, adjust staffing schedules as needed, and conduct post inspections.
• Ensure officers maintain a professional image, including appropriate hygiene and uniforms, and that quality standards are met.
• Check that post order manuals and other post and training information are maintained and updated, and that posts are properly maintained, cleaned, and organized.
• Conduct on-the-job training with site supervision for new employees or when post orders change, including post orientation, review of post orders and routine responsibilities, and responses to emergencies or specific client needs.
• Respond to call-offs during the shift by identifying replacement personnel or standing post until replacements arrive, and assist the Scheduler with scheduling changes.
• Identify personnel problems at posts, including payroll issues, employee relations complaints, or other concerns, and forward them to the Operations Manager and/or Corporate Human Resources Director.
• Write reports about personnel situations or assist with investigations as directed.
• Administer counseling or disciplinary actions initiated by the Branch Manager and/or Corporate HR Director when specifically directed by Branch or Corporate Human Resources management.
• Distribute information to posts as directed by the Branch or Corporate office, obtain acknowledgements or other documents when needed, and return them to the appropriate office.
• Respond to client or site emergencies and ensure appropriate communication with Operations and/or the Branch Manager.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation accrual of 3.08 hours biweekly; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED