Job Opportunities Field Superintendent - Repair

Schindler Elevator • Philadelphia, PA

8d • Onsite

About The Position

The Field Superintendent is responsible for the repair of all assigned units to ensure they conform to customer and Company requirements regarding quality improvement, safety, cost improvement, and customer satisfaction in support of Region objectives. This role also involves employee selection, training, and safety for all assigned projects. The ideal candidate is a high-energy self-starter with a strong work ethic, motivated by a competitive industry and focused on results, details, and teamwork. Responsibilities include providing technical solutions, ensuring workplace safety, supervising technicians and job site activity, and supporting service, maintenance, and repair sales. Success in this role requires expertise in fulfilling customer requirements, maximizing profitability, and possessing excellent communication, financial acumen, business development, and management skills. The Field Superintendent must also handle customer concerns, adjust manpower as needed, and train employees on the Company’s quality, productivity, and safety methodology.

Requirements

• Bachelor’s degree preferred or equivalent in relevant work experience in the elevator industry or other technical field.
• 5+ years of technical leadership experience preferred.
• Ability to effectively manage and resolve sensitive employee relations issues.
• Solid problem solving and proven negotiating skills.
• High sense of urgency.
• Strong communication and interpersonal skills.
• Excellent PC skills.

Responsibilities

• Responsible for the repair of all assigned units to conform to customer and Company requirements as related to quality improvement, safety, cost improvement and customer satisfaction in support of Region objectives.
• Responsible for employee selection, training and safety for all assigned projects.
• Provide technical solutions.
• Ensure workplace safety.
• Supervise technicians and job site activity.
• Support service, maintenance and repair sales.
• Fulfill customer requirements and maximize profitability.
• Handle customer concerns.
• Adjust manpower levels according to business needs.
• Teach employees the Company’s quality, productivity and safety methodology.
• Build a team environment by leading field technicians.
• Manage training and development of field technicians on established processes, tools and standards.
• Foster excellent communication among team members while maintaining good working relationships with the local union.
• Ensure that service, maintenance and repair offerings meet Company quality and safety standards, as well as all contract requirements.
• Continuously improve service delivery to ensure uniformly efficient and effective service.
• Implement customer and Company requirements for quality, performance and passenger safety.
• Support the local sales team in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints.
• Develop a spirit of teamwork and dedication to quality among all employees.
• Participate in Company professional development programs to enhance working knowledge of Elevator Company products, services and procedures.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior