We Elevate... Quality of urban life
About The Position
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a Field Superintendent Repair Your main responsibilities As a Schindler Field Superintendent, the candidate’s role will include providing technical solutions, ensuring workplace safety, supervising technicians and job site activity, and supporting service, maintenance and repair sales. The Field Superintendent, Repair is responsible for the repair of all assigned units so as to conform to customer and Company requirements as related to quality improvement, safety, cost improvement and customer satisfaction in support of Region objectives. Additional responsibilities include (but not limited to): • Build a team environment by leading field technicians • Manage training and development of field technicians on established processes, tools and standards • Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints. te. • Manage ongoing program of project audit so as to assure conformance of performance standards of quality, completeness and safety. • Develop and implement program of manpower selection, training and performance appraisal essential to productivity and quality improvement objectives. • Evaluate and initiate requests for tooling where such tooling would support productivity improvement. • Maintain and manage pro-active relationships with local IUEC business agent. • Foster excellent communication among team members while maintaining good working relationships with the local union • Ensure that service, maintenance and repair offerings meets Company quality and safety standards, as well as all contract requirements. • Continuously improve service delivery to ensure uniformly efficient and effective service • Implement customer and Company requirements for quality, performance and passenger safety • Develop a spirit of teamwork and dedication to quality among all employees • Participate in Company professional development programs to enhance working knowledge of Elevator Company products, services and procedures
Requirements
- 3+ years of technical experience in the elevator industry or related field
- Computer proficiency required
- Must have ability to communicate well, both verbally and in writing
Nice To Haves
- Bachelor's degree preferred
- Experience in installation and service of elevators/escalators preferred
- Prior supervisory experience with a unionized workforce is preferred
- Experience in Microsoft Office suite software, Lotus Notes and SAP is preferred
Responsibilities
- Providing technical solutions
- Ensuring workplace safety
- Supervising technicians and job site activity
- Supporting service, maintenance and repair sales
- Repair of all assigned units so as to conform to customer and Company requirements as related to quality improvement, safety, cost improvement and customer satisfaction in support of Region objectives
- Build a team environment by leading field technicians
- Manage training and development of field technicians on established processes, tools and standards
- Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints
- Manage ongoing program of project audit so as to assure conformance of performance standards of quality, completeness and safety
- Develop and implement program of manpower selection, training and performance appraisal essential to productivity and quality improvement objectives
- Evaluate and initiate requests for tooling where such tooling would support productivity improvement
- Maintain and manage pro-active relationships with local IUEC business agent
- Foster excellent communication among team members while maintaining good working relationships with the local union
- Ensure that service, maintenance and repair offerings meets Company quality and safety standards, as well as all contract requirements
- Continuously improve service delivery to ensure uniformly efficient and effective service
- Implement customer and Company requirements for quality, performance and passenger safety
- Develop a spirit of teamwork and dedication to quality among all employees
- Participate in Company professional development programs to enhance working knowledge of Elevator Company products, services and procedures
Benefits
- Fully vested 401k match, up to 7% of total eligible compensation
- Competitive Medical, Dental and Vision Plans - Effective from first day of hire
- 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays
- Tuition Reimbursement - Eligible after 6 months of service
- Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption
- A wide range of development opportunities to boost your professional and leadership growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
