Service Manager

4 Senses luxury home services • Madison, WI

78d • Onsite

About The Position

4 Senses House Cleaning is seeking a highly organized, people-focused Field Success Manager to lead their cleaning teams in the field. This role involves overseeing daily field operations, supporting cleaning technicians, performing quality inspections, managing team accountability, and ensuring clients consistently receive a 5-star experience. The Field Success Manager will act as a liaison between ownership, office operations, and field staff, focusing on leadership, coaching, problem-solving, and maintaining brand standards.

Requirements

• Leadership or management experience
• Strong communication and organizational skills
• Ability to manage multiple priorities under pressure
• Valid driver’s license and reliable transportation
• Professional appearance and positive attitude
• Ability to lead by example
• Ability to analyze data and create review processes
• Excellent communication skills with a strong desire to help others
• Analytical and creative to develop plans to recruit, motivate, and encourage employees while striving to improve processes and product quality
• Bilingual: English and Spanish
• Eye for details

Nice To Haves

• Experience in residential cleaning, hospitality, home services, or field operations
• Experience training or coaching teams

Responsibilities

• Lead, motivate, and support cleaning technicians in the field
• Conduct team check-ins, coaching, and performance feedback
• Train new employees on systems, standards, and company expectations
• Promote accountability, professionalism, and positivity
• Perform inspections to ensure cleaning quality meets company standards
• Resolve issues quickly and professionally
• Maintain consistency across all client homes
• Monitor schedules and ensure teams stay on time
• Handle field-related problem-solving throughout the day
• Communicate with office staff regarding team performance and client updates
• Ensure supplies are maintained properly
• Deliver exceptional customer service
• Address client concerns professionally and efficiently
• Build long-term client trust and retention

Benefits

• Competitive hourly pay or salary based on experience
• Performance bonuses
• Paid training
• Growth opportunities within a rapidly expanding company
• Supportive and team-oriented culture
• Direct deposit every Friday
• Dental and Vision insurance
• Health Insurance
• 401 (k) with company match
• Paid Birthday Off (PTO)
• Paid holidays
• Annual company parties & fun contests
• Referral bonuses
• Monthly Performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed