Field Strategy Partner

Express Employment International Headquarters • Oklahoma City, OK

7d • Remote

About The Position

The Field Strategy Partner serves as a trusted bridge between the franchise network and headquarters, bringing field insights into business decisions, initiatives, and future growth. The role builds relationships with franchise owners, Developers, and office leaders to identify opportunities, surface trends, and support the testing and adoption of strategic initiatives. It turns feedback into actionable insights to strengthen alignment, improve the franchisee experience, and drive continuous improvement across the network.

The position is remote eligible for candidates living in the continental United States. Employees who live in the Oklahoma City metropolitan area will be based at the corporate office and are expected to work onsite 80% of the time. Regular travel is required for owner meetings, office visits, conferences, training events, and pilot support activities.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• Five or more years of experience in franchise operations, business management, human resources, consulting, organizational development, change management, or a related field.
• Two or more years of experience within the Express franchise network, with demonstrated credibility and trusted relationships among franchise owners, Developers, and field leaders.
• Proficiency with Microsoft 365 applications, collaboration tools, and structured documentation practices.
• Ability to build authentic relationships, establish trust, and demonstrate emotional intelligence when engaging with franchise owners, Developers, field leaders, and internal stakeholders.
• Strong active listening, communication, facilitation, and presentation skills, including the ability to ask thoughtful questions, uncover needs, and engage diverse audiences.
• Ability to recognize patterns, trends, and emerging themes across franchise operations and translate qualitative and quantitative information into actionable insights and recommendations.
• Ability to establish field credibility, exercise sound judgment, and balance franchisee needs with organizational priorities in dynamic business environments.
• Knowledge of change management principles and experience supporting pilots, testing, initiative adoption, and continuous improvement efforts.
• Strong organizational skills, including the ability to manage multiple workstreams, work independently, and achieve results with limited direction.
• Skill in producing clear written documentation and synthesizing complex information into meaningful business insights.
• Ability to translate field perspectives into actionable insights and organizational priorities into practical field applications.
• Willingness and ability to travel regularly for owner meetings, office visits, conferences, training events, and pilot support activities.

Responsibilities

• Build trusted relationships with franchise owners, Developers, and office leadership teams while serving as a strategic partner and advocate for the franchise network.
• Conduct regular business discussions with franchise owners and office leaders to understand performance trends, emerging challenges, strategic priorities, and growth opportunities.
• Analyze business trends, field insights, and performance data to identify recurring themes, opportunities, and areas requiring organizational support.
• Support franchise owners in addressing complex business challenges by leveraging resources, sharing proven practices, and facilitating collaboration with subject matter experts and cross-functional partners.
• Monitor initiative adoption, field sentiment, and implementation challenges, and provide feedback and recommendations to improve execution and the franchisee experience.
• Participate in owner meetings, zone meetings, conferences, training events, and field engagements to strengthen relationships, understand franchisee needs, and promote organizational priorities.
• Gather, synthesize, and communicate field insights, emerging trends, recurring challenges, and innovative practices to inform business strategies, programs, and future initiatives.
• Assist with implementation, testing, and evaluation of approved programs and strategic initiatives; monitor progress, identify barriers, and recommend adjustments.
• Complete required administrative activities, documentation, reporting, and follow-up communications in a timely and professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level