IT Field Support Technician_Moline

Gr8ttek, LLC • Moline, IL

20d

About The Position

Gr8ttek is seeking a part-time Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist performs hardware-focused break-fix services and solutions on various client products. The role involves basic and moderately complex troubleshooting and repair, and may require moderately complex analytical skills and decisions based on established department and company guidelines. The position requires travel to client locations using the employee’s own transportation and ownership of a basic repair tool kit.

Requirements

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience.
• Ability to drive yourself to client locations.
• Ability to lift and/or move computer equipment weighing up to 50 lbs.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance.
• Must own a basic repair tool kit.
• Excellent customer service skills.
• Ability to perform basic and moderately complex troubleshooting and repair activities.

Nice To Haves

• Dell/Lenovo certification training is available at no cost to the employee.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Accept and deliver all assigned service calls.
• Complete administrative tasks associated with each call.
• Control and return assets and inventory.
• May provide functional guidance to colleagues.
• Perform other duties as assigned to meet business needs.

Benefits

• $40 per call and $5 per call per diem.
• Dell/Lenovo certification training at no cost to you.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed