IT Field Support Technician_Great Falls

Gr8ttek, LLC • Great Falls, MT

20d • Onsite

About The Position

Gr8ttek is hiring a part-time Field Specialist for its Infrastructure Delivery team. Reporting to the Territory Supervisor, the role provides hardware-focused break-fix services and solutions for various client products. The technician performs basic and moderately complex troubleshooting and repairs, applying analytical skills and making decisions according to established department and company guidelines. The position may also involve providing functional guidance to colleagues.

Requirements

• Technical school certification or equivalent, typically, and 1–2 years of relevant experience.
• Ability to drive to client locations.
• Ability to lift or move computer equipment weighing up to 50 pounds.
• Valid driver’s license.
• Reliable transportation with valid registration and adequate insurance.
• Own a basic repair tool kit.
• Excellent customer service skills.
• Ability to perform basic and moderately complex troubleshooting and repair activities.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Accept and deliver all assigned service calls.
• Complete administrative tasks associated with each call.
• Control and return assets and inventory.
• Provide functional guidance to colleagues when needed.
• Perform other duties as assigned to meet business needs.

Benefits

• $40 per call and $5 per call per diem.
• Dell/Lenovo certification training at no cost to the employee.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed