District/Customer Experience Field Specialist

Kroger•Denver, CO

5d•Onsite

About The Position

Ensure implementation and execution of best practices to properly staff/schedule the best talent to support front-end operational initiatives. Serve as a liaison for associates, managers, district team and division Retail Operations in the administration and compliance of all Front-End operational competencies. Responsible for training, development, and coaching of all front-end leadership roles. Work collaboratively with store management to identify store opportunities, analyze reports to improve customer shopping experience and develop action plans to address opportunities. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

1 year as an assistant store leader
Proficient in Microsoft Office
Ability to achieve objectives through others
Ability to take on tasks outside of expertise
Excellent oral/written communication skills

Nice To Haves

Bachelor's Degree

Responsibilities

Assist stores in the achievement of providing a favorable customer shopping experience, ensuring implementation and compliance of front-end policies, procedures, and best practices through the effective coaching, teaching, and training of associates
Serve as the district subject matter expert for front-end, AML applications and solutions
Conduct daily store visits, focusing on front-end customer service, best practices, identifying opportunities and defining processes for improvement
Monitor front-end cash shortages by identifying opportunities and implementing processes and training for improvement
Monitor front-end metrics related to Friendly, wait time, SCO utilization and items per minute
Monitor weekly schedules for optimal front-end operations and Customer Service coverage
Assist in the installation, training, and use of all front-end technology systems, equipment and/or work methods.
Ensure store compliance with federal, state, local laws, and with policy and adherence to standards for the Front-end departments (i.e., alcohol, tobacco, WIC, SNAP, AML, etc.)
Work with stores in the promotion of safety and support for the achievement of a zero-accident safety culture
Identify training talent and stores within the district as well as evaluating Front-end department team strengths and opportunities
Partner with district human resources leader to ensure the effective use of approved training programs, assist in the training of store associates
Provide feedback to district managers, and store leaders on the strengths and developmental opportunities of associates in the Front-end departments and ensure training of new department managers
Must be able to perform the essential job functions of this position with or without reasonable accommodation