Field Solutions Consultant

Remitly • Washington, NV

3d • $49,200 - $82,100 • Hybrid

About The Position

As part of the Intelligize Sales Operations Team, the Solution Consultant is responsible for cultivating and maintaining excellent client-facing relationships with Intelligize subscribers. In a primarily post-sales role, the Solution Consultant will maintain regular contact with a medium-large book of business and make sure adoption, retention and overall client satisfaction is consistently achieved.

Requirements

• Bachelor’s Degree required.
• Experience performing simple and complex research assignments
• Ability to speak/teach in front of groups (of varying sizes) in a live or video setting
• Excellent verbal skills relevant to all levels of professionals; with emphasis on the ability to identify needs and connect those to solutions
• Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate, others.
• Familiarity with communications tools including Outlook, Zoom, Teams and others
• Comfortable with, and able to learn, new technologies and tools, including but not limited to AI products and processes.
• Ability to travel up to 15% of the time as client needs dictate

Nice To Haves

• MLS, JD or other advanced degree preferred
• Industry knowledge of Securities disclosure and regulation highly favored

Responsibilities

• Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts
• Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting
• Identify potential new users, new practice area opportunities and other elements of enhanced product adoption
• Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives
• Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements
• Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience
• Technical tracking of all activity via CRM tools
• Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions.
• Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.

Benefits

• We promote a healthy work/life balance across the organization.
• We will help you meet your immediate responsibilities and your long-term goals.
• country specific benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level