Field SIU Investigation Property/Casualty

Allstate • Baltimore, MD

9d • $60,000 - $104,100 • Remote

About The Position

As a Field SIU Investigation Property/Casualty, you will be responsible for investigating and analyzing complex, multi-discipline coverage and claims that have been referred to the special investigation unit (SIU) for potential fraud. This role typically handles a combination of complex attorney represented and unrepresented claims and moderate to complex losses, in which suspicious activity has been identified. The individual performs a thorough investigation including; (1) conducting background searches, scene investigations, and clinic inspections; (2) taking recorded statements; (3) reviewing and analyzing medical notes, bills, and property damage; and (4) conducting witness interviews and social media searches. The individual conducts surveillance on property and/or creates scene reconstructions on some investigations and reviews whether fraud can be substantiated and supports a lawsuit. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. We are seeking an experienced Field SIU Investigator to handle a variety of field-based investigative claims across multiple lines, including personal auto, property, homeowners, and casualty. The ideal candidate will have direct SIU experience working for an insurance carrier, along with a strong background in property or casualty investigations, or a solid foundation in law enforcement field investigations. This role requires someone who is comfortable working independently in the field, conducting thorough and detailed investigations, and adapting to changing priorities. Strong attention to detail, investigative curiosity, and the ability to stay organized are essential for success. Candidates must reside within close proximity to service claims in areas south of Baltimore, Maryland, including Fort Meade or Waldorf.

Requirements

• Direct SIU experience working for an insurance carrier
• Strong background in property or casualty investigations, or a solid foundation in law enforcement field investigations
• Comfortable working independently in the field
• Conducting thorough and detailed investigations
• Adapting to changing priorities
• Strong attention to detail
• Investigative curiosity
• Ability to stay organized
• Reside within close proximity to service claims in areas south of Baltimore, Maryland, including Fort Meade or Waldorf
• Authorization to work in the United States

Nice To Haves

• Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.

Responsibilities

• Enters SIU claim data information into multiple SIU systems
• Reviews investigations with fraud outcomes to validate whether denial is appropriate
• Updates files with investigation outcome, and when no fraud or insufficient evidence is found, returns file to MCO for further handling and settlement
• Conducts complex online data application searches, research, and evaluation
• Conducts complex site inspections, including body shops, medical clinics, loss locations etc.
• Conducts thorough investigations of complex that are potentially fraudulent to determine if payment is warranted, including scene investigations and surveillance as needed
• Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
• Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process
• Utilizes analytic tools or SIU field intelligence to identify complex claims for investigation and/or for support in the evidence of the fraud and damages
• Researches and responds to complex customer communications, concerns, conflicts or issues

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home.
• Dedicated, private workspace free from distractions, along with appropriate desk and seating (when working from home).
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed