Field Site Hardware Technician

PrePass•Bolingbrook, IL

About The Position

The Field Site Hardware Technician at PrePass is responsible for technical assignments involving electronic computing and communication equipment. The role includes troubleshooting, installing, configuring, maintaining, and repairing equipment, often independently on critical, time-sensitive assignments. Technicians may guide less experienced staff and participate in quick-response customer support to resolve complex work orders. The position involves frequent physical activity, work in confined spaces, use of testing and diagnostic equipment, and travel for up to 50% of the time, potentially beyond the assigned region.

Requirements

Vocational, trade school, or technical training; an associate degree in electrical or electronic technology; or equivalent work experience.
Ability to perform maintenance and repair at the sub-assembly or component level and use diagnostic tools.
Proficiency with basic PC operations and specialized tools, including ladders, hydraulic lifts, and electrical lifts.
Valid state-issued driver's license with a good driving record, eligibility for coverage under the corporate insurance policy, and ability to take responsibility for a company vehicle.
Strong analytical and creative problem-solving abilities, with commitment to quality and ethical work practices.
Excellent verbal communication skills, professional appearance, and strong customer service orientation.
Ability to work in confined spaces; frequently climb, bend, stoop, and crawl; and lift 40–60 lbs.
Willingness to travel 50% of the time and respond to maintenance issues within the assigned region and occasionally outside the designated territory.

Nice To Haves

Experience towing equipment or trailers.
Military occupational specialty experience in the listed fields: Army 17E, 25B, 25C, 25L, 25N, 25S; Air Force 1D731A, 1D731R, 1D731Z, 1D733C, 1D7X3C, 1N231, 1N531, 1N631, 2A133, 2E133, 2E231, 2E631, 2E632, 2E731, 3C131, 3E031; Navy CTM, CTN, CTR, CTT, IT, ET, EM, ETN, EMN, IC; Marine Corps 28XX, 59XX, 64XX; or Coast Guard AET, EM, ET, IT.

Responsibilities

Troubleshoot hardware, software, and network operating issues using specialized test equipment, including communication problems involving LAN environments, cable connections, and fiber optics.
Perform bench-level preventive maintenance, repairs, and replacements for computer terminals, microprocessor components, peripherals, and related communication and information management equipment.
Assemble, install, configure, modify, and relocate hardware and software at client sites for regular or special-function use.
Diagnose and maintain roadside hardware and software, including pole-mounted equipment, and collaborate with subcontractors to meet client requirements.
Represent the company professionally and provide responsive, high-quality customer service with clear communication.
Maintain detailed records of repairs, diagnostics, and maintenance, and promptly escalate unresolved issues.
Collaborate with a team while independently managing tasks to meet client expectations and time-sensitive deadlines.
Travel within the assigned region and occasionally outside the designated territory to respond to maintenance issues.

Benefits

Medical, dental, and vision benefits starting on the date of hire.
Paid time off including vacation, sick leave, holidays, and floating holidays.
401(k) plan with employer match.
Company-funded lifestyle account for physical and mental well-being.
Tuition reimbursement program.
Voluntary benefits, including legal and pet discounts.
Employee Assistance Program at no cost.
Company-sponsored and funded Culture Team focused on employees' physical, mental, and professional well-being.
Community give-back initiatives.
Employee development initiatives.