Onsite Field Services Technician, Long Harbour, NL

DXC Technology

6d • Onsite

About The Position

DXC Technology is seeking a Field Services Technician for an onsite role in Long Harbour, NL. This position involves interfacing with end-users to resolve complex system problems escalated through a ticket process, assessing diagnostic information, and recommending/implementing process changes. The role also includes coordinating and conducting install, move, add, and change (ICMS) activities for complex integrated equipment and systems, creating implementation plans, and measuring team performance against goals and service level agreements. The technician will provide technical services for project work, distribute new personal computers, and train clients on systems and products to reduce recurring errors. This role may require travel to other locations for backfill or surplus workload and involves on-call duties. DXC Technology is an equal opportunity employer committed to diversity and inclusion.

Requirements

• High School diploma or G.E.D.
• 2-5 years of IT technical support experience
• Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
• Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
• Experience with solving computer-related technical problems both hardware and software (ie. Office 365, SAP)
• Experience with following company escalation policies
• Strong interpersonal skills for interacting with team members and clients
• Strong communication skills, both oral and written
• Strong organization skills to balance and prioritize work
• Strong analytical and problem-solving skills
• Good initiative and proactivity
• Experience with Service Now ticketing system
• Networking Experience and ability to troubleshoot basic to complex network problems
• Experience with Mobile devices such as tablets and phones (Android and IOS).
• Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox).
• Experience with Cisco Call Manager

Nice To Haves

• College diploma or University degree in a computer related field is an asset
• Experience with Lenovo/Dell hardware an asset.
• CompTIA A+ Certification current or previous considered an asset
• CompTIA Network+ or CCNA considered an asset.

Responsibilities

• Interfaces with end users to resolve complex problems concerning system function escalated through a problem ticket process.
• Assesses diagnostic information and determines alternative courses of action.
• Recommends and implements process changes.
• Coordinates and/or conducts install, move, add, and change (ICMS) activities for complex activities including integrated equipment and systems.
• Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria.
• Measures, maintains, and documents team performance in relation to established goals, time frames and service levels.
• Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
• Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products.
• Escalates issues or concerns as appropriate.
• Recommends changes to procedures and processes; implements as approved.
• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
• Creates and maintains systems software and hardware documentation and assesses system information where appropriate.
• Backfill for vacations or surplus workload for other locations, requiring some travel.
• On Call duties will be a requirement.

Benefits

• Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
• DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED