Field Services Technician

TEKsystems • Flemingsburg, KY

13d • $19 - $23 • Onsite

About The Position

TEKsystems is seeking a Field Services Technician to provide desktop and end-user support within a state government environment in Eastern Kentucky. This is a long-term opportunity for a customer-focused IT professional who enjoys working directly with users to resolve technical issues and maintain technology operations. The ideal candidate will combine strong technical troubleshooting abilities with excellent communication and customer service skills.

Requirements

• 1-2+ years of desktop support experience in a professional environment.
• Experience installing, troubleshooting, and repairing desktop hardware and software.
• Strong knowledge of Windows operating systems, particularly Windows 11.
• Experience supporting Microsoft 365 applications.
• Basic network troubleshooting skills.
• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities.
• Valid driver's license.

Nice To Haves

• Experience supporting users in an enterprise environment.
• Experience providing field services or onsite technical support.
• Demonstrated ability to think creatively and develop effective technical solutions.
• Strong desire to learn new technologies and continuously improve technical skills.

Responsibilities

• Provide onsite and remote desktop support for end users in a Windows-based environment.
• Install, configure, troubleshoot, and repair desktop computers, laptops, printers, and peripheral devices.
• Support and troubleshoot Windows 11 operating systems and Microsoft 365 applications.
• Diagnose and resolve hardware and software issues, including break/fix support.
• Perform basic network troubleshooting and connectivity support.
• Respond to user requests and incidents in a timely and professional manner.
• Document support activities, resolutions, and technical issues as required.
• Maintain a high level of customer service while supporting users with varying levels of technical proficiency.
• Travel to supported locations as needed to provide hands-on technical assistance.
• Lift and transport computer equipment and work in various environments as required.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed