Field Services Support Specialist (EEP26412)

TMEIC Corporation Americas • Brookshire, TX

1d

About The Position

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company. This role involves evaluating and processing warranty requests, providing technical support, identifying and reporting system deficiencies, tracking warranty costs, and preparing service advisories. The specialist will also resolve supplier product failures, respond to client issues outside of standard business hours, and investigate suggested field changes. General employee accountabilities include bringing full effort to assigned tasks, providing honest advice, giving early notice of potential issues, cooperating with peers, exemplifying company core values, complying with policies, and recommending improvements.

Requirements

• Bachelor’s degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience
• 3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
• Demonstrated knowledge of power conversion and distribution transformers
• Demonstrated presentation skills
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
• Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

Nice To Haves

• Master of science in electrical, mechanical, or related engineering field
• Proficiency in Japanese and English languages, both oral and written
• Working knowledge of ISO 9001:2015 quality management standards
• Demonstrated experience in photovoltaic inverter power generation

Responsibilities

• Evaluate and process warranty requests, replacements, and claims, expediting as necessary
• Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues
• Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices
• Track monthly warranty costs for assigned business unit and report to manager
• Prepare and issue Service Advices for trouble shooting to clients and field engineers
• Maintain current safety qualifications and comply with company and client safety requirements
• Resolve supplier product failures in a timely and cost-effective manner
• Respond to client issues outside of standard business hours when necessary
• Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level