Field Services Supervisor

Acrisure•Lafayette, LA

5d•Onsite

About The Position

The Field Service Supervisor supports inspection operations within an assigned territory and works closely with Field Service Managers, contractor partners, clients, and internal team members. The role assists in monitoring inspection progress, coordinating vendor communications, reviewing operational reports, and supporting service delivery objectives. While the position typically does not include direct supervisory authority, the Field Service Supervisor exercises operational influence through the coordination of work activities, management of vendor relationships, and support of service delivery initiatives. The role serves as a developmental leadership position designed to prepare employees for future responsibilities in territory and operations management.

Requirements

Strong organizational and communication skills
Customer-focused mindset
Ability to manage multiple priorities in a fast-paced environment
Experience working in deadline-driven environments and managing multiple tasks simultaneously
An Associates Degree or Bachelor’s Degree in Business Administration, Operations Management, Insurance, Risk Management, or a related field is preferred; however, equivalent combinations of education and relevant experience will be considered.
Experience in customer service, administrative support, field operations, insurance services, vendor coordination, scheduling, project coordination, or related business functions.
Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Responsibilities

Assists in the daily management of inspection inventory and workflow activities, including monitoring assignments throughout the inspection lifecycle, reviewing reports and operational dashboards, identifying assignments that may require additional attention, and helping facilitate timely completion of field services.
Works closely with the Field Service Manager to support service-level objectives and ensure inspections continue progressing toward completion.
Recognizes potential service issues, communicates concerns promptly, and assists in implementing solutions that support operational performance goals.
Maintains a high degree of attention to detail, ensuring information is accurately documented within company systems, and supporting the efficient movement of assignments through established operational processes.
Maintains regular communication with approved contractors and serves as a key point of contact for day-to-day operational matters, including assisting with assignment acceptance, status updates, milestone tracking, scheduling issues, and other activities necessary to support successful inspection completion.
Helps foster productive working relationships with contractors by providing timely responses, resolving routine concerns, and ensuring vendors have the information necessary to perform assigned work.
Assists with onboarding activities, orientation efforts, and communication initiatives designed to support contractor success and retention.
Helps identify coverage gaps, performance concerns, and opportunities for operational improvement through ongoing interaction with the contractor network.
Supports customer communication efforts by providing updates regarding inspection status, service delays, extension requests, and related operational matters.
Ensures requests from customers, contractors, and internal stakeholders are handled professionally and within established service expectations.
Assists in addressing routine customer concerns and escalates more complex issues to the Field Service Manager when appropriate.
Represents the organization in a professional manner and contributes to the development of strong relationships with clients and business partners.
Assists in evaluating territory performance and monitoring operational trends through review of reports and performance metrics.
Helps identify assignments requiring intervention, geographic areas with limited contractor availability, and operational challenges that may impact service delivery.
Contributes to territory improvement efforts by sharing observations, recommending solutions, and supporting initiatives designed to improve coverage, efficiency, and customer satisfaction.
Develops a strong understanding of territory dynamics and operational planning processes while supporting the broader objectives of the Operations Department.
Helps ensure operational activities are conducted in accordance with company policies, client requirements, and established quality standards.
Supports quality assurance efforts by monitoring assignment progress, identifying potential issues, and assisting with corrective actions when needed.
Promotes consistency, accountability, and attention to detail throughout daily operations.
Promptly communicates concerns involving compliance, quality, customer service, or operational risk to appropriate leadership personnel.
Supports the successful execution of operational activities within their assigned territory.
Maintains organized workflows, supports contractor engagement, provides quality customer service, and contributes to operational performance objectives.
Demonstrates continuous learning, professional growth, and increasing operational proficiency over time.