Field Services Supervisor

Acrisure•Lafayette, LA

7d•Onsite

About The Position

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Requirements

Strong organizational and communication skills.
Customer-focused mindset.
Ability to manage multiple priorities in a fast-paced environment.
Experience working in deadline-driven environments and managing multiple tasks simultaneously.
An Associates Degree or Bachelor’s Degree in Business Administration, Operations Management, Insurance, Risk Management, or a related field is preferred; however, equivalent combinations of education and relevant experience will be considered.
Experience in customer service, administrative support, field operations, insurance services, vendor coordination, scheduling, project coordination, or related business functions.
Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

This position is designed to provide a foundation for future operational leadership opportunities and is well suited for individuals seeking long-term career growth within the organization.

Responsibilities

Assists in the daily management of inspection inventory and workflow activities, including monitoring assignments, reviewing reports, identifying assignments needing attention, and facilitating timely completion of field services.
Works closely with the Field Service Manager to support service-level objectives and ensure inspections progress toward completion.
Recognizes potential service issues, communicates concerns promptly, and assists in implementing solutions.
Maintains a high degree of attention to detail, ensuring information is accurately documented within company systems.
Maintains regular communication with approved contractors and serves as a key point of contact for day-to-day operational matters, including assignment acceptance, status updates, milestone tracking, and scheduling issues.
Helps foster productive working relationships with contractors by providing timely responses, resolving routine concerns, and ensuring vendors have necessary information.
Assists with contractor onboarding activities, orientation efforts, and communication initiatives.
Identifies coverage gaps, performance concerns, and opportunities for operational improvement through interaction with the contractor network.
Supports customer communication efforts by providing updates on inspection status, service delays, and extension requests.
Ensures requests from customers, contractors, and internal stakeholders are handled professionally and within established service expectations.
Addresses routine customer concerns and escalates more complex issues to the Field Service Manager.
Represents the organization in a professional manner and contributes to the development of strong relationships with clients and business partners.
Assists in evaluating territory performance and monitoring operational trends through review of reports and performance metrics.
Helps identify assignments requiring intervention, geographic areas with limited contractor availability, and operational challenges impacting service delivery.
Contributes to territory improvement efforts by sharing observations, recommending solutions, and supporting initiatives to improve coverage, efficiency, and customer satisfaction.
Develops a strong understanding of territory dynamics and operational planning processes.
Helps ensure operational activities are conducted in accordance with company policies, client requirements, and established quality standards.
Supports quality assurance efforts by monitoring assignment progress, identifying potential issues, and assisting with corrective actions.
Promotes consistency, accountability, and attention to detail throughout daily operations.
Promptly communicates concerns involving compliance, quality, customer service, or operational risk to appropriate leadership personnel.
Supports the successful execution of operational activities within their assigned territory.
Maintains organized workflows, supports contractor engagement, provides quality customer service, and contributes to operational performance objectives.
Demonstrates continuous learning, professional growth, and increasing operational proficiency over time.