Field Services Supervisor Install - Indirect

Builders FirstSource • Dunean, SC

1d • Onsite

About The Position

Supervises field services personnel in addressing product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner. Builders FirstSource is America’s largest supplier of building materials, value-added components and building services to the professional market. We believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

Requirements

• High school diploma or General Education Degree (GED) required and five (5) years installation or related experience, or equivalent combination of education and experience.
• Requires knowledge gained through completion of Truss Technician Training Levels I and II certification.
• Valid driver’s license
• Knowledge of company products, production processes and quality standards
• Knowledge of company product pricing, discount and estimating formulas and guidelines
• Strong attention to detail
• Ability to supervise and achieve work productivity through others
• Strong communications and interpersonal skills
• Knowledge of business mathematics

Responsibilities

• Provides work direction and supervision to Field Service Representatives.
• Leads and directs employees including assigning, monitoring and reviewing work progress and accuracy, providing guidance, addressing escalated issues and training less experienced team members.
• May provide input on the performance of assigned employees to management.
• Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the management on findings.
• Recommends replacement or repair of defective components in a typical situation; assists field services personnel with resolving more complex issues.
• Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
• Provided on-the-job training to field services team members.
• Plans and paces own work efficiently and oversees the work of the Field Service team in order to meet daily, weekly, project, or team related productivity goals.
• On occasion, may perform same work duties as a Field Service Representative.
• Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
• Other duties may be assigned.
• Supervises assigned employees on site to ensure that customer complaints regarding quality and reliability of products are resolved.

Benefits

• competitive, affordable benefits designed to make life better for you and the people you love.
• great plans that help you and your family to live happier, healthier and more secure lives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED