Field Services Specialist
About The Position
Responsible for providing administrative, project coordination, and operational support for the Development Design Team, Field Services Technicians, and Field Service Manager. Assists with tracking and maintaining project information, coordinating communications, organizing project documentation, and supporting daily department operations to ensure projects are completed efficiently and accurately. Supports internal staff, developers, and member communications while helping maintain organization and continuity across multiple projects and office locations. This role involves coordinating with internal departments such as Development Design, Engineering, Operations, and GIS, as well as communicating professionally with external parties including developers, contractors, consultants, and member-owners regarding project status, requirements, and scheduling.
Requirements
- High school diploma or graduate equivalency diploma (GED) required.
- 1–3 years of related administrative, utility, project coordination, or office support experience.
- Excellent oral and written communication skills.
- Ability to clearly convey TCEC processes, requirements, and project information.
- Ability to learn and apply new software systems.
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
- Strong organizational and multitasking abilities.
- Ability to prioritize assignments and manage multiple projects simultaneously.
- Attention to detail and accuracy in maintaining records and project documentation.
- Capable of identifying issues and communicating them appropriately to management.
Nice To Haves
- Experience in utility operations, project coordination, administrative support, or customer service preferred.
- Experience working with project tracking systems, spreadsheets, and document management preferred.
- Experience with project tracking software, GIS systems, LF, or other utility software preferred.
Responsibilities
- Prepare and distribute will-serve letters and related project correspondence.
- Track and maintain project spreadsheets and databases.
- Assist with drafting and researching easements.
- Enter and update new load growth projects and related data within LF and other software systems.
- Organize and maintain project documentation, records, and document retention processes.
- Draft, edit, and maintain EUSA (Electric Utility Service Agreement) documents and related forms.
- Monitor department email accounts and voicemail communications to ensure timely follow-up and response.
- Respond to or route routine inquiries from developers, contractors, members, and internal staff.
- Provide project status updates and communicate remaining requirements to developers and customers as directed.
- Coordinate and schedule in-house training and meetings for department personnel.
- Assist with office management duties for the Bearcat office as needed.
- Support Field Services Team with administrative and operational tasks.
- Travel to branch offices as needed to support departmental operations.
- Assist with special projects, reporting, and process improvement initiatives.
- Maintain confidentiality of cooperative and member information.
- Model TCEC's Essential Attributes in daily conduct, demonstrating professionalism, reliability, teamwork, and accountability.
- Perform all other duties as assigned by the Field Services Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
