Field Services Representative
About The Position
The Field Service Representative position is a key role focused on servicing customers in the Charlotte, NC area. Responsibilities include completing field measurements of homes prior to ordering cabinets, monitoring field cabinet installations, performing minor troubleshooting, and conducting quality walks after installation. The role also involves building and maintaining customer relationships, coordinating with sales representatives and Order Specialists, coaching Installers and Service Technicians, communicating with site superintendents, and delivering and installing parts as follow-up. Ensuring customer satisfaction through quality checks and punch lists, utilizing Salesforce, is also a core part of the role. All duties must be performed in compliance with safety rules, regulations, and good housekeeping practices, ensuring scheduled tasks are completed on time.
Requirements
- High school diploma/GED equivalent is minimally required.
- Previous related employment experience in the home building products/construction industry.
Nice To Haves
- Associate’s-level degree and/or related professional certifications are preferred.
Responsibilities
- Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation.
- Build and maintain key relationships with customers.
- Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times.
- Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan.
- Drive results by coaching Installers and Service Technicians as needed.
- Communicate with site superintendent on field measure results and job completions.
- Conduct minor troubleshooting and punch outs.
- Deliver and install parts, as a follow-up to initial installation.
- Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce.
- Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices.
- Ensure scheduled task are completed on time as detailed in Salesforce.
- Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
