Field Services Representative
About The Position
The Field Service Representative position is a key role responsible for servicing customers in the Nashville North, Tennessee area. This involves completing field measurements of homes before ordering cabinets, monitoring cabinet installations, performing minor troubleshooting, and conducting quality walks after installation. The role requires building and maintaining strong relationships with customers, coordinating with sales representatives and order specialists, coaching installers and service technicians, and communicating with site superintendents regarding field measure results and job completions. Additionally, the representative will conduct minor troubleshooting and punch outs, deliver and install parts as a follow-up, and ensure customer satisfaction by preparing punch lists at job sites using Salesforce. All responsibilities must be performed in compliance with safety rules, regulations, and good housekeeping practices, ensuring scheduled tasks are completed on time.
Requirements
- Previous related employment experience in the home building products/construction industry.
- Ability to effectively communicate with customers, internal and external
- Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device.
- Ability to maintain accurate accounting records for the department.
- Ability to solve problems where situations may vary within industry standardized procedures.
- Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms.
Nice To Haves
- Contractor’s license/previous supervisory experience preferred.
- Cabinet experience/knowledge preferred.
Responsibilities
- Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation.
- Build and maintain key relationships with customers.
- Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times.
- Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan.
- Drive results by coaching Installers and Service Technicians as needed.
- Communicate with site superintendent on field measure results and job completions.
- Conduct minor troubleshooting and punch outs.
- Deliver and install parts, as a follow-up to initial installation.
- Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce.
- Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices.
- Ensure scheduled task are completed on time as detailed in Salesforce.
- Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
