Field Services Representative

Alliance Steel Inc • Oklahoma City, OK

9h • Hybrid

About The Position

We are seeking a knowledgeable, solutions-oriented Field Service Representative to support our customers during steel building erection operations. In this role, you will serve as a key technical resource, troubleshooting field challenges, analyzing project documentation, and ensuring our customers receive the guidance and materials they need to complete projects successfully. The ideal candidate combines strong technical knowledge with excellent communication skills and a collaborative approach.

Requirements

• Proficiency with Microsoft Office, including Excel, Word, and Outlook
• Ability to multitask in a fast-paced environment
• Strong written and verbal communication skills
• Detail-oriented
• Commitment to providing excellent customer service
• Ability to interpret blueprints
• Steel building erection experience

Nice To Haves

• Experience with AutoCAD, BricsCAD, or Tekla drafting or detailing
• Background in project management, construction supervision, or project coordination, with steel building erection or design experience, preferred.

Responsibilities

• Office-based position, with occasional travel to job sites.
• Troubleshoot and resolve technical challenges and opportunities that arise in the field during the steel building erection process.
• Research, review, and document all relevant project data—including emails, contracts, erection drawings, architectural and structural drawings, and shipping documents—to better understand and support field challenges.
• Compose Customer Service (CS) tickets that detail the materials and quantities needed in the field, along with supporting justification for supplying materials at no charge. CS tickets are generated by Products and Field Services.
• Provide technical guidance to customers within your scope of knowledge and escalate issues to a senior advisor within the department or to another department as appropriate.
• Communicate clearly and confidently with customers by phone, email, and during site visits.
• Collaborate effectively within the department and with relevant parties in other departments.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed