Field Services Representative

CHAOS Industries•Hawthorne, CA

2d•$35 - $58•Onsite

About The Position

The Field Services Representative serves as the frontline technical representative supporting internal R&D, deployed systems and customer operations. This role is responsible for fielding and troubleshooting CHAOS Industries' software and hardware capabilities in operational environments. This role requires strong initiative: build trust, learn, drive, and deliver outcomes and flawless execution. A Field Services Representative works directly with front-line military, government, and commercial customers to ensure mission success. Successful candidates thrive in ambiguous environments, possess strong technical aptitude, and are comfortable operating independently in the field. The ideal candidate demonstrates exceptional planning and coordination skills, an aptitude for flawless execution and an eagerness to apply them to the tactical deployment of CHAOS Industries systems. This role sits within the Operations & Training group on the Mission team.

Requirements

3+ years of experience supporting military, government, or enterprise technology systems.
A solution-oriented mentality; you know to go to obtain missing information, use creativity to problem solve, and relish the opportunity to take on a difficult problem.
Strong troubleshooting skills across hardware, software, and networking environments.
Experience with tactical communications, networking, sensors, UAS, C2 systems, or AI-enabled platforms.
Ability to seamlessly organize and navigate overseas engagements, operating in remote areas and able to plan for and mitigate risk to reputation, mission and personnel.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office and communication software like Slack, Teams and Zoom.
Active U.S. security clearance or ability to obtain one.

Nice To Haves

Bachelor's degree desired (but not required) in Engineering, Computer Science, Information Systems, Military Science, or related field.
Previous FSR, FAE, Systems Engineer, Solutions Engineer, or Technical Operations Engineer experience with a hardware component.
Knowledge of radar, RF, sensor, weapons systems, defense technology and communications preferred.
Military background or extensive experience working with militaries.

Responsibilities

Coordinate, plan, and setup for internal R&D testing, customer demonstrations, exercises and deliveries.
Support installation, configuration, integration, and fielding of company systems.
Cross-functionally coordinate with logistics, engineering, and program teams to ensure successful deployments.
Lead basic system troubleshooting with confidence and support CHAOS engineering teams in the diagnosis and resolution of hardware, software, networking, and system integration issues.
Escalate complex technical issues to engineering teams while providing detailed reproduction steps and operational context.
Work full-time onsite at our Headquarters in Hawthorne, CA.
Regular CONUS/OCONUS travel required for product testing, customer demonstrations and customer delivery (50%).