Field Services Representative - Installations

L3HHCM20•City of Rochester, NY

1d•$57,500 - $107,500•Onsite

About The Position

The Tactical Communication Equipment Installation Specialist is responsible for the installation, integration, troubleshooting, testing, and sustainment of tactical communication systems supporting military and civilian customers worldwide. This role combines technical expertise, problem-solving ability, and customer engagement to ensure systems are installed and operating according to mission requirements and customer needs. Field Engineers frequently operate in dynamic environments and support a wide range of platforms including tactical vehicles, ships, facilities, and deployed operational environments. Successful candidates are adaptable, self-motivated professionals who can work independently, build trusted customer relationships, and represent the organization with professionalism and accountability. This position requires extensive travel, strong technical aptitude, and the ability to obtain and maintain security clearance.

Requirements

Minimum of 5 years of relevant experience in installation, maintenance, troubleshooting, electronics, communications systems, or related technical fields; equivalent military or technical experience considered.
Experience working with electrical systems, wiring, electronic components, and technical equipment.
Familiarity with hand tools, installation techniques, and technical maintenance practices.
Strong troubleshooting mindset and demonstrated problem-solving capability.
Ability to read and interpret technical drawings, wiring diagrams, and documentation.
Ability to work independently and effectively in rapidly changing environments.
Strong written and verbal communication skills with demonstrated customer engagement capability.
Willingness and ability to travel extensively, including domestic and international assignments.
Ability to climb towers or willingness to obtain tower climbing certification.
Ability to obtain and maintain a U.S. DoD Secret Security Clearance.
U.S. citizenship required.

Nice To Haves

Prior military service or experience supporting military operations strongly preferred.
Active U.S. security clearance preferred.
Familiarity with tactical communications systems or RF fundamentals.
Experience with L3Harris communication systems or similar radio platforms.
Understanding of networking fundamentals and communications infrastructure.

Responsibilities

Install, configure, integrate, test, troubleshoot, and maintain tactical communications systems and associated equipment.
Support domestic and international customer deployments and operational field activities.
Travel frequently in support of customer and program requirements; travel may exceed 50% depending on operational needs.
Integrate and install communication systems into tactical vehicles, facilities, ships, and other operational platforms.
Diagnose and resolve complex technical issues in field environments with limited supervision.
Collaborate with Engineering, Program Managers, and internal stakeholders to develop and implement field plans, procedures, and solutions.
Provide customer instruction, hands-on training, and operational support as required.
Maintain accurate documentation including installation records, maintenance activities, service reports, and customer interactions.
Ensure compliance with safety standards, ESD procedures, and company policies while operating in field environments.
Obtain and maintain eligibility for a U.S. DoD Secret Security Clearance and comply with customer security requirements.