Field Services Engineering Sr Technician I

Zimmer US, Inc.•Detroit, MI

7d•$75,000 - $85,000•Onsite

About The Position

The Field Service Engineering Tech SRI (FSET) is responsible for providing highly visible onsite and remote technical support within their assigned regions for Zimmer Biomet Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for said devices, as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSET SRI plays a critical role in ensuring the servicing of Zimmer Biomet Surgical Devices throughout their lifecycle.

Requirements

Master the requirements necessary for Field Service Engineering Tech role.
Possess high level troubleshooting skills.
Demonstrate knowledge of specified Zimmer Biomet medical device platforms.
Possess proven ability to mentor others.
Promote the highest level of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearance and attire.
Follow all internal communication and documentation policies.
Provide product feedback and improvements to quality and R&D teams.
Excellent organizational and project management skills.
Proven ability to work without specific direction on daily activities.
Ability to determine own schedule based on business needs.
Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered.
Ability to explain complex technical issues to a largely non-technical audience.
B.S. in Biomedical Engineering, Computer Science or similar discipline preferred.
Candidates with AAS in Biomedical Equipment Technology, Electronics or Laboratory Equipment Technology or equivalent trade school, hospital, military, or other experience will be considered.
Valid driver’s license and good driving record.
4-6 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company.

Nice To Haves

Prior experience with robotics.
Project management skills.
Experience working in an operating room environment.

Responsibilities

Travel to sites to perform Zimmer Biomet system installations, along with troubleshooting, upgrading and field repair.
Schedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as required.
Assess technical problems and find a solution or elevate questions appropriately to determine next steps in high pressure situations.
Act as a liaison between Zimmer Biomet and end customers on communications regarding specific performance aspects of Zimmer Biomet products.
Demonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devices.
Serve as a mentor for new hires and first line troubleshooting support for Field Service Engineers.
Provide product feedback and improvements to quality and R&D.
Manage and maintain company equipment, and documents that are necessary for servicing related activities.
Provide on-site support for product demonstrations and educational initiatives to build regional and national market awareness.
Provide feedback to the internal training functionality on needed content.