Field Services Engineer

Brown & Brown Insurance•Daytona Beach, FL

7d•Hybrid

About The Position

Brown & Brown is seeking a Field Services Engineer to join their growing team. The Field Services Engineer will provide internal support for team members at the local office as well as remote staff. To excel in this role, you will need to provide a good combination of technical and customer service skills.

Requirements

Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
Security enablement on Mobile devices (iOS, Android)
Secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
File server knowledge and File Sharing systems, and SFTP applications
Security products such as laptop encryption, backup, anti-virus
Experience with remote desktop support tools, VPN and VDI environments
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written to a wide range of end-users
Knowledge of Information Security, Network Security, Firewall Administration, System Administration

Nice To Haves

Knowledge of PC security, Identify Management, Office 365 User & Account Management and Security & Compliance module
SharePoint Security, role base security definitions and deployment
Experience in an SD-WAN and/or MPLS network environment
Previous experience working in a SOX and HIPAA environment
4+ years’ of experience working in an office/enterprise setting supporting Windows/MAC

Responsibilities

Support the IT infrastructure for a department or office including the physical network, servers and applications
Support the desktop environment and physical security at local office
Conducts evaluation of the technology process problems and recommends solutions
Provides support for complex computing environment in areas such as hardware, software and networks
Perform support for special applications requiring extensive knowledge and expertise
May design and delivery training for enterprise tools and applications
Executes core administration tasks and functions in specific area assigned within guidelines and service levels
Follow up on outstanding requests/incidents and ensure timely resolution
Coordinate and support the use of audio and video equipment in conference rooms
Identify and automate processes to improve customer support services
Manage and monitor internal assets to ensure accurate inventory records