Field Services Engineer

ECI•Miami, FL

1d•$88,000 - $140,000•Onsite

About The Position

The Field Services Engineer is responsible for delivering first-class service, advice, and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge, and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades, and relocations. The candidate will interface with high-profile financial industry clients daily, thus requiring the highest level of presentation, communication, and professionalism.

Requirements

College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with a minimum of 1-2 years of end user support
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Strong documentation skills
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Sharp attention to detail
Proven analytical and problem solving abilities
Capable of multitasking in a high pace environment, effectively and efficiently
Exceptional customer service orientation
Ability to demonstrate client sensitivity
Experience working in a team-oriented, collaborative environment
Outstanding client services skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients
Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
Reinstalling Operating Systems and all appropriate drivers
Microsoft Windows 7/8/10, Microsoft Office 2007-2016
Android/iOS/Windows Mobile/Blackberry configuration and troubleshooting
MDM Solutions (XenMobile, Airwatch, MobileIron)
Virus and spyware removal
Troubleshooting Desktops/Laptops/Mobile devices/Printers/Fax Machines/Scanners/Copiers
Experience with various desktop imaging software like Acronis or Ghost

Nice To Haves

Financial industry experience (Hedge Funds Private Equity, FoF)
Experience with Market Data vendors like Bloomberg, Reuters, Factset
Experience with Quickbooks
Email and spam troubleshooting
Office 365, Amazon AWS, SaaS, cloud technologies
Understanding of IaaS, VDI and backup technologies
Experience with virtualization software such as VMWare vSphere or Hyper-V
Administering Active Directory Users/Exchange mailboxes
MCP/MTA/MCITP certification
Certifications with any of the technical requirements listed below strongly preferred

Responsibilities

Maintains workstations and the programs running on them
Contributes to knowledge base of support issues and resolutions
Acts as an escalation point for ECI Support Desk to coordinate with internal resources and vendors in helping to diagnose and resolve issues in client’s environments
Engages in self-directed continuous improvement and learning of various products
Investigates and follows both industry and ECI best practices and updates ECI standards
Participates in scheduled team meetings
Documents standards on the ECI Wiki