Field Services Engineer

Merative

3d•Remote

About The Position

Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery. Meet your radiology, cardiology, enterprise imaging needs – on your own terms – with Merge by Merative imaging solutions. Trusted by 6 of the 10 largest U.S. health systems, Merge empowers healthcare organizations with advanced medical imaging solutions to enhance workflows, optimize care delivery, and help improve patient outcomes. Merge’s Imaging Suite, built on a cloud-native foundation, provides solutions for Vendor-Neutral Archive (VNA), PACS, Enterprise Image Viewing and Workflow Orchestration. Merge’s portfolio also includes Best in KLAS Cardiology and Hemodynamic Monitoring, and Digital Pathology. Field Service Engineers work under moderate supervision and report to the Executive Delivery Specialist. Team members are responsible for the installation, configuration, and testing of our virtual and physical solutions in accordance to quality processes and procedures. Extensive travel and customer success skills required.

Requirements

A valid driver’s license and safe driving record is required.
Ability to lift and/or move up to 50 pounds
Willingness to travel 75% to 100%
Associate Degree in Electronics Technology Engineering or Computer Science Engineering or equivalent degree or experience.

Nice To Haves

A+, CISCO, and MCSE certifications are desirable.

Responsibilities

Basic configuration to Linux/Windows servers and Windows workstations
Production Builds in house per sales orders processed through the Merge ERP system (IFS)
Build, Install, Configure, and test virtual and physical solutions per procedures either in house or onsite at the clients location
Follow all Build/Installation procedures and complete all installation/qualification checklists in a timely manner to adhere to the QMS (Quality Management System)
Provide our partners with a positive and successful integration experience
Perform electronic and network enterprise tests per procedures provided by the Manufacturing Engineers
Keep detailed electronic documentation (DHRs)
Assist Manufacturing Engineers in development of configuration and test procedures
Understands that projects worked on have a direct impact on patient safety
Understands that all patient information that may be encountered is to be treated as confidential and not to be disclosed under any circumstances
Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.
Identifies and communicates possible improvements in the work process for customers and peers.
Performs other duties as assigned by immediate supervisor or upper management.