Field Services Engineer II
About The Position
This role involves collaborating with healthcare professionals to optimize healthcare delivery and improve patient outcomes. The Field Service Engineer II will apply mechanical skills in a dynamic healthcare environment, directly impacting patient lives. Opportunities for advancement and learning specialized automated or robotic products are available. The position requires independent onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions. The engineer will communicate with director-level nursing and pharmacy staff, tackle problems of advanced scope, and provide coaching and mentoring.
Requirements
- Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Must be able to lift 50 lbs. to approximately 5 ft. high.
- Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
- Frequent local travel in the primary area.
- Backup support in adjacent areas as needed.
- Provide work area at home and space for trunk stock inventory.
- Must have a valid driver's license with an acceptable driving record.
- Must be able to meet Omnicell's insurance coverage requirements.
- Must have their own vehicle in acceptable working condition.
Nice To Haves
- Bachelor’s Degree in Engineering/Technology or related discipline and one year experience troubleshooting and repairing electronic, mechanical, or computer devices.
- Coursework in Network Engineering, Robotics, or Electronics.
- Experience working in a hospital environment.
- Knowledge of FDA regulations for medical devices and Quality Management Systems.
Responsibilities
- Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
- Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
- Provide coaching and mentoring as needed.
- Thoroughly document all service events according to Omnicell's policies and procedures.
- Meet company guidelines for response time and service levels.
- Escalate product bugs, malfunctions, and design issues through support channels.
- Participate in various staff meetings.
- Maintain service quality and customer satisfaction.
- Manage parts inventory and return materials process.
Benefits
- Opportunities for advancement and learning specialized automated or robotic products.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
