Field Services Engineer

Watlow Recruitment Team • St. Louis, MO

9d • Onsite

About The Position

As a Field Service Engineer, you will commission, troubleshoot and maintain Watlow products and systems at customer locations. You will be the face of the company onsite — working directly with customers to restore uptime, provide technical training, implement upgrades, and capture feedback that improves our products and services. This role requires strong electrical/mechanical aptitude, excellent communication skills and the ability to travel and work independently.

Requirements

• Bachelor’s degree in Electrical, Mechanical, or Controls Engineering, and 3+ years of relevant experience.
• Strong working knowledge of electrical systems, process controls, wiring, and fundamentals of power distribution.
• Experience with industrial control system integration, such as PLCs, SCADAs, HMIs, instrumentation, sensors, and basic networking and communications (Modbus TCP, Modbus RTU, Ethernet I/P).
• Demonstrated experience performing on-site troubleshooting and root-cause analysis using diagnostic tools such as a multimeter.
• Ability to read and interpret electrical schematics, P&IDs and mechanical drawings.
• Valid driver’s license and ability to travel frequently (including overnight stays).
• Excellent verbal and written communication skills, and a strong customer-service mindset.
• Willingness to work flexible hours, including occasional weekends and on-call shifts.

Nice To Haves

• Experience with thermal systems, heaters, temperature sensors, and control loops.
• Familiarity with general safety standards for low and medium voltage equipment, OSHA training.
• Experience with logical programming of control equipment such as temperature and process controllers, HMIs, PLCs, SCADA, DCS.
• Prior experience working with OEMs, integrators, or large industrial end users.
• Experience with service ticketing/CRM tools and structured documentation practices.

Responsibilities

• Commission and troubleshoot industrial electric heaters, sensors, controllers, power panels, and associated systems.
• Troubleshoot and resolve equipment, controls, and integration issues (mechanical, electrical, software/controls) in the field.
• Perform maintenance, programming, validation of thermal system installations.
• Provide technical guidance and training to customers’ maintenance, operations, and engineering teams.
• Respond to service calls and participate in on-call rotation to support customers’ uptime needs.
• Create clear, timely service reports, technical documentation and parts/service tickets in company systems.
• Collaborate with sales, engineering and manufacturing to resolve complex issues and propose product or process improvements.
• Maintain appropriate spare parts, tools and calibration equipment for field assignments.
• Work with internal teams to coordinate documentation updates, spare parts ordering, and RMA processes to resolve customer issues.
• Escalate complex issues as needed with Engineering, Quality, and the Business Unit to drive permanent corrective actions.
• Comply with all company and customer safety, quality and regulatory requirements.

Benefits

• Annual Incentive Program
• 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, vision and short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level