Field Services Associate Director

Universities of Wisconsin•Madison, WI

3d•$135,000 - $150,000•Hybrid

About The Position

The Division of Information Technology (DoIT) seeks an enthusiastic and talented Network Services Field Services Associate Director to work with world-class faculty, staff, students and leading-edge network technologies. In this role, you’ll be managing a team of 15 to install and maintain networks connecting over 60,000 faculty, staff and students, special-purpose research instruments, computation and storage systems to each other and to reach collaborators and data sources across the world. The candidate selected for this position may perform a combination of on-site and remote work subject to an approved flexible work arrangement (FWA), which is reviewed and approved annually. It is anticipated the role will be onsite at least four days per week. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

Requirements

Experience directing, leading, planning and managing projects (e.g. enterprise-wide, department or team) of varying sizes and scope
Demonstrated experience providing leadership, exercising influence, and building consensus or partnerships in a large, complex, and collaborative enterprise
Experience coordinating and tracking multiple projects or tasks simultaneously, ensuring deliverables are completed on schedule, and stakeholders are informed of progress and risks
Knowledge of data communication network and infrastructure technologies such as routers, switches, fiber optics, or structured copper cabling
A valid driver's license, a motor vehicle record that meets UW Risk Management standards, and ability to drive State of Wisconsin owned vehicles.

Nice To Haves

Previous management experience supervising IT employees such as directing and scheduling personnel, managing performance, hiring/separating activities, or rewarding at least 2 direct reports
Knowledge of or experience with data communication network technologies and infrastructure diagnostic testing hardware/software and troubleshooting techniques to find and fix network connection faults
Proven ability to effectively communicate complex information through written, verbal, and presentation formats to technical and non-technical audiences, achieving stakeholder understanding, alignment, and action on key initiatives
Proven ability to identify, assess, and resolve operational challenges while meeting established timelines and maintaining service levels
Demonstrated experience managing budgets, including planning, forecasting, tracking expenditures, and reporting on financial performance to ensure alignment with approved budget objectives

Responsibilities

Directs strategic information technology planning initiatives and establishes objectives for the institution to ensure appropriate use of financial, administrative, staffing resources in alignment with the strategic plan
Develops operating policies and procedures to comply with regulations, institutional policies, and unit objectives
Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
May develop and audit institutional budgets and/or financials
Manage and maintain service levels. Establish measures of service success such as benchmarks, key performance indicators (KPIs), and Objective and Key Results (OKRs). Oversee a program of continuous improvement for all services
Serves as a liaison representing the interests of the institution to internal and external stakeholders
Responsible for the successful implementation of and management of projects at the group, department, and enterprise level
Advises institutional or divisional leadership on information technology operations and business models
May perform manager functions