Field Services Associate Director

University of Wisconsin Madison•Madison, WI

1d•Hybrid

About The Position

The Division of Information Technology (DoIT) at the University of Wisconsin – Madison seeks an enthusiastic and talented Network Services Field Services Associate Director. This role involves managing a team of 15 to install and maintain networks connecting over 60,000 faculty, staff, and students, special-purpose research instruments, computation, and storage systems. The position supports cutting-edge research with global collaborators and leverages advanced network technologies. The selected candidate may perform a combination of on-site and remote work, subject to an approved flexible work arrangement (FWA), with an anticipated on-site presence of at least four days per week. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university-provided computer. Transportation between home and assigned work location is not payable/reimbursable.

Requirements

Have a valid drivers license and a reliable source of independent transportation for periodic in-state work travel, and/or comply with requirements for UW-Madison vehicle use authorization.
Experience directing, leading, planning and managing projects (e.g. enterprise-wide, department or team) of varying sizes and scope.
Demonstrated experience providing leadership, exercising influence, and building consensus or partnerships in a large, complex, and collaborative enterprise.
Experience coordinating and tracking multiple projects or tasks simultaneously, ensuring deliverables are completed on schedule, and stakeholders are informed of progress and risks.
Knowledge of data communication network and infrastructure technologies such as routers, switches, fiber optics, or structured copper cabling.
Bachelor's Degree Preferred Minimum
Must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment.
This position requires a valid driver's license, a motor vehicle record that meets UW Risk Management standards, and ability to drive State of Wisconsin owned vehicles.

Nice To Haves

Previous management experience supervising IT employees such as directing and scheduling personnel, managing performance, hiring/separating activities, or rewarding at least 2 direct reports.
Knowledge of or experience with data communication network technologies and infrastructure diagnostic testing hardware/software and troubleshooting techniques to find and fix network connection faults.
Proven ability to effectively communicate complex information through written, verbal, and presentation formats to technical and non-technical audiences, achieving stakeholder understanding, alignment, and action on key initiatives.
Proven ability to identify, assess, and resolve operational challenges while meeting established timelines and maintaining service levels.
Demonstrated experience managing budgets, including planning, forecasting, tracking expenditures, and reporting on financial performance to ensure alignment with approved budget objectives.

Responsibilities

Directs strategic information technology planning initiatives and establishes objectives for the institution to ensure appropriate use of financial, administrative, staffing resources in alignment with the strategic plan.
Develops operating policies and procedures to comply with regulations, institutional policies, and unit objectives.
Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees.
May develop and audit institutional budgets and/or financials.
Manage and maintain service levels. Establish measures of service success such as benchmarks, key performance indicators (KPIs), and Objective and Key Results (OKRs).
Oversee a program of continuous improvement for all services.
Serves as a liaison representing the interests of the institution to internal and external stakeholders.
Responsible for the successful implementation of and management of projects at the group, department, and enterprise level.
Advises institutional or divisional leadership on information technology operations and business models.
May perform manager functions.