Staten Island)

Best Buy•Albany, NY

5d•Hybrid

About The Position

As a Field Services Area Manager, you’ll be responsible for all store-based installation and delivery services in your designated region. You’ll directly lead Best Buy and Geek Squad employees while managing relationships with a network of third-party teams that fulfill work in the home. You’ll build a strong employee culture that leads to favorable customer and business results. Candidates should reside within Brooklyn, Queens, Staten Island, or the greater surrounding area.

Requirements

2 years of experience as a supervisor or manager
2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experience
Ability to travel overnight approximately 25% of the year
Current, valid driver's license
Must be at least 21 years old
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Acquire and maintain any state or local licensing, as required, within 90 days of hire

Nice To Haves

Consumer electronics delivery, repair or installation experience
Experience in delivery, transportation, distribution or logistics
Experience with warehouse management systems
Experience managing a remote workforce
Associate degree or higher in business, logistics or related fields

Responsibilities

Ensure operational consistency, strategic alignment, and performance accountability
Build and maintain an exceptional team culture centered around engagement and belonging
Oversee headcount planning, hiring plans and capacity management, including scheduling, attendance and PTO approvals
Analyze reporting to understand business trends and develop action plans to achieve desired results
Set clear expectations for your team, work with them on site and provide regular 1-on-1 coaching
Ensure timely response to escalations and create solutions to preserve the customer experience

Benefits

Competitive pay
Great employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
Different types of leaves of absence (LOA) and potential pay sources
Intermittent or reduced-schedule leave is also available for certain medical or family care leaves
Paid time off (vacation or PTO)
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.

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