Field Service USA Workforce Manager

C0001225248P • Mesa, AZ

17d • Hybrid

About The Position

We are seeking a Field Service Workforce Manager to join our Field Services / Market Area Operations team. This role is responsible for leading strategic workforce planning, talent development, and technical readiness initiatives across the Market Area. The goal is to ensure individuals are fully prepared to transition from training programs and boot camps into full-time field service roles. This position plays a crucial part in building sustainable technical capabilities, strengthening workforce readiness, and supporting long-term service growth, which will positively impact operational performance, safety, and customer experience. The position reports to the Market Area Field Service or Operations Leader. This position is mainly located in Mesa, AZ, but flexible working arrangements, including hybrid options, are available. Occasional travel across the Market Area may be required to support stakeholders, training programs, and events.

Requirements

• Proven experience in workforce planning, talent development, or field service operations
• Strong business acumen, translating forecasts, backlog, and customer needs into scalable workforce plans
• Solid technical understanding of field service operations, safety, and technician skill progression
• Experience working with structured training programs, certifications, and career frameworks
• Demonstrated financial and operational awareness, including labor utilization and absorption impacts
• Ability to collaborate effectively across HR, recruiting, training, finance, marketing, and operations
• Analytical, well-organized, and confident presenting data-driven insights to senior stakeholders

Nice To Haves

• Experience working with apprenticeships, academic partnerships, or trade certification programs

Responsibilities

• Drive long-term workforce planning aligned with Market Area business objectives and future field service demand
• Develop and maintain structured career paths, role definitions, and competency frameworks for field service roles
• Partner with HR and Recruiting to ensure robust pipelines aligned to technical skill and equipment-specific needs
• Monitor technical readiness and field competence of individuals transitioning from training and boot camps into field roles
• Collaborate with Metso Academy to manage technical training, safety qualifications, and equipment certifications
• Track certification status, readiness metrics, and skills gaps to support safe and productive deployment
• Design and implement retention, career progression, and succession strategies within Field Services
• Act as a workforce ambassador by supporting marketing initiatives, job fairs, and academic partnerships

Benefits

• Occupational healthcare
• Robust benefits
• Strong safety-first culture
• Competitive salary
• Incentive programs aligned with performance and business outcomes
• Hybrid working possibilities
• Inclusive, courageous, and caring culture that supports growth and impact
• Continuous development through Metso Academy, internal mobility, and global projects
• Collaboration with a global Field Services and workforce network

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed