Field Service Engineer, Electrical & Automation USA

Wärtsilä•Dartmouth, NS

1d•Hybrid

About The Position

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them. Wärtsilä, a SMART technology company, is seeking a motivated and skilled individual to join our fast-paced, high-performance Field Service Operations team. Candidates are expected to demonstrate strong technical expertise, problem-solving skills, and a customer-focused mindset. As a Field Service Engineer, Electrical & Automation USA, you will play a key role in meeting the growing demand for E&A service requests. You will be responsible for carrying out repairs, troubleshooting, and routine maintenance on various Wärtsilä control systems. Additionally, you will prepare detailed service reports and maintain technical communication with Wärtsilä field service stakeholders and customers. This position reports to the Team Leader Resources E&A.

Requirements

A safety-first mindset.
Strong technical problem-solving skills and a systematic way of working.
A genuine passion for engines, automation, and control systems.
Good analytical and organizational skills.
Understanding of the importance of quality and attention to detail.
Good ability to cooperate and communicate with others.
Good command of English, both oral and written.
Experience with various PLCs (Siemens, Schneider, etc.) and SCADA-based systems.
Successful applicants must be authorized to work in USA without sponsorship
Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Nice To Haves

Preferred MSc or BSc in Electrical, Controls, Automation Engineering, or Marine Engineering.
High integrity.
Passion for customer service and technical excellence.
Strong focus on quality and safety.
Excellent communication skills (verbal and written) in languages needed to support the team.
Strong organizational skills and a team player mindset.
Ability to work effectively with individuals from diverse cultural backgrounds.

Responsibilities

Perform repairs, troubleshooting, and routine maintenance on Wärtsilä control systems, including Engine Control Systems, Power Management Systems (PMS), Connectivity devices (HMI, Firewalls, and Servers), and general Vessel Automation.
Prepare detailed and accurate service reports to document work performed and provide recommendations for future maintenance or improvements.
Conduct technical communications with Wärtsilä field service stakeholders and customers to ensure clear understanding of work progress and outcomes.
Ensure that all work is executed in compliance with Wärtsilä Quality, Health, Safety, and Environmental (QEHS) guidelines and customer-site procedures.
Support commissioning activities for Wärtsilä systems as required.
Proactively advise and promote Wärtsilä products and solutions to customers.
Collaborate with internal and external stakeholders to provide technical support for Wärtsilä equipment, such as LNGPac, Dual Fuel technology, IAS-related systems, UNIC, and other automation systems.