Field Service Technician - (Onsite) 2nd Shift - Coppell TX
About The Position
Entrust is hiring a Field Service Technician to support customers and deliver contracted services. The technician performs preventative and emergency maintenance to ensure equipment at customer sites is operating properly. The role is based onsite in Coppell, Texas, on the second shift, and involves daily travel to customer locations, service-call response, inventory management, customer interaction, and ongoing training. The technician works independently to troubleshoot and repair Entrust equipment, including systems involving mechanical embossing, thermal imaging, laminating, magnetic stripe and chip data writing, and ultraviolet curing. The position may also require on-call availability, flexible shifts, temporary short-term assignments at other locations, and overtime as needed.
Requirements
- High school diploma, GED, or equivalent.
- At least 2 years of electromechanical technician experience.
- Proficient problem-solving and troubleshooting skills.
- Proficiency with PCs, current operating systems, and relevant software applications.
- For relevant roles, ability and willingness to drive to several customer sites daily to complete assigned work.
- Willingness and ability to work flexible hours and shifts, accept assignments, and travel when required, including temporary short-term off-site assignments in other locations.
- Willingness to be on call.
- Ability to lift up to 70 pounds and spend most of the shift sitting, bending, stooping, and walking.
- Valid and active driver's license and insurability, if applicable to the role.
- Ability to work overtime as needed.
Nice To Haves
- Associate degree in Electronics or a related field, or equivalent verifiable training.
- Additional electromechanical technician or field service experience.
- Entrust central issuance experience.
- Advanced technical education.
- Proficiency in electromechanics, digital electronics, and software required to maintain Entrust and third-party products.
- Skill with tools and electronic test equipment.
Responsibilities
- Perform preventative and emergency maintenance on Entrust equipment.
- Test, diagnose, troubleshoot, and resolve equipment issues, including mechanical, sensor, data read/write, temperature, positioning, and software issues.
- Clean and calibrate equipment components and evaluate or replace worn or misaligned parts and sensors.
- Use service manuals, test equipment, and hand tools to troubleshoot and repair card printer systems.
- Maintain accurate inventory levels using the ERP platform, as applicable.
- Follow service activity reporting and call-management processes.
- Accept, organize, and respond to service calls using a dispatch system.
- Drive to customer sites daily to provide service and maintenance.
- Interact with customer operations staff and work to improve customer relations.
- Resolve most customer situations independently, while adapting communication, dress, and conduct to customer requirements and maintaining Entrust values.
- Participate in company-sponsored personal development and quality initiatives and complete required training.
- Develop competency in the applications, software, and systems needed for the operation.
- Assist less experienced personnel with difficult repair problems.
- Share ideas, repair successes, and process-improvement suggestions.
Benefits
- Medical benefits from day one.
- Up to four weeks of paid time off accrued within the first year.
- Six paid company holidays and six paid floating holidays.
- 401(k) with up to 6% company match.
- Annual incentive program or discretionary annual incentive plan.
- Medical, vision, and dental coverage for eligible colleagues and dependents.
- Life and disability insurance.
- Mental health coaching.
- Virtual fitness programs.
- Parental leave.
- Education reimbursement.
- Career growth and learning-forward initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
