Field Service Tech II - Eugene, OR

IGT, a Nevada Corporation • OR Statewide, OR

2d • Onsite

About The Position

IGT is seeking a Field Service Technician to support customers with equipment installation, maintenance, and troubleshooting. In this customer-facing role, you’ll diagnose issues across mechanical, hardware, software, and networked systems, explain your findings clearly, and help keep equipment operating reliably.

Requirements

• High school diploma or GED; vocational, technical, or business school training is preferred.
• 2–5 years of technician experience in a customer-facing role; industry experience is preferred.
• Experience troubleshooting hardware, software, product platforms, and networking solutions.
• Proficiency with Microsoft Office, particularly Word and Excel.
• The ability to follow company procedures, communicate clearly with customers, and document your work accurately.

Nice To Haves

• Vocational, technical, or business school training is preferred.
• Industry experience is preferred.

Responsibilities

• Troubleshoot equipment issues, resolve problems, and identify root causes.
• Serve as a point of contact for customers on technical and service matters.
• Diagnose mechanical, hardware, software, and system failures using established procedures.
• Help plan daily work for site installations, maintenance, and customer support.
• Perform preventive maintenance and site surveys for new orders.
• Track parts used at customer locations and maintain accurate inventory records.
• Complete service reports and required paperwork on time.
• Support fellow technicians and internal teams when needed.

Benefits

• 401(k) savings plan with company contributions
• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• tuition reimbursement
• other wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED