Field Service Technician

Material Handling Inc•Nashville, TN

About The Position

Forklift Service Technician – Built for Expertise, Service & Impact MHI is seeking an Experienced Forklift Service Technician who takes pride in their craft, enjoys solving complex problems, and values building strong relationships with customers. This role is ideal for someone who is highly skilled, dependable, and service-driven, and wants to make a direct impact on customer success and company growth. Why MHI At MHI, we are committed to being the best partner to our customers by delivering urgency, accuracy, and exceptional service. Our technicians are often the face of our company in the field and play a key role in building lasting customer relationships. We provide an environment where individuals who take pride in their work can grow their skills, make an impact, and contribute to the continued success of the business Are you… An experienced technician who can diagnose and repair equipment independently? Someone who takes pride in delivering high-quality, accurate work? Detail-oriented and committed to getting the job done right the first time? A professional who values strong customer relationships and communication? Reliable, accountable, and trusted to manage your own workload? Motivated to contribute to a growing company and make an impact? If so, this may be the perfect role for you.

Requirements

3+ years of experience in forklift, heavy equipment, or similar field
Strong troubleshooting and diagnostic ability
Experience with electrical and hydraulic systems
Ability to work independently and manage time effectively
Valid driver’s license
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Responsibilities

Diagnose, repair, and maintain forklift equipment at customer sites and in the shop
Perform routine maintenance and preventative service inspections
Troubleshoot mechanical, electrical, and hydraulic issues
Communicate clearly and professionally with customers regarding repairs and recommendations
Build and maintain strong relationships with customers through reliable service
Document service work accurately and completely
Maintain and manage service tools and equipment
Follow safety procedures and company standards at all times
Work independently while coordinating with the service team as needed
Complete repairs accurately and efficiently
Maintain high levels of first-time fix success
Deliver consistent, high-quality service that strengthens customer relationships
Maintain accurate and timely service documentation
Meet productivity and service performance expectations
Contribute to customer satisfaction, retention, and company growth