Field Service Technician

Owen Companies • Salt Lake City, UT

13d • Onsite

About The Position

The Field Service Technician is responsible for providing on-site technical support, diagnostics, service, and repairs for a diverse portfolio of equipment. This includes Bandit tree care and recycling equipment; Henke, Wausau-Everest, and Swenson snow equipment; as well as Vactor, TRUVAC, and Elgin environmental infrastructure equipment. This role combines strong mechanical and technical expertise with customer-facing responsibilities to ensure equipment is serviced safely, efficiently, and in alignment with company and OEM standards. Additionally, this position supports new, used, rental, and customer-owned equipment by minimizing downtime, delivering high-quality repairs, and maintaining strong customer relationships. The Field Service Technician is expected to operate independently and adapt to dynamic field conditions within a heavy equipment service environment.

Requirements

• 5+ years of experience in equipment maintenance and repair; tree care, environmental, snow, construction, vocational truck, or similar equipment experience preferred.
• Strong working knowledge of mechanical, hydraulic, and electrical systems, with the ability to read and interpret technical drawings, schematics, and service documentation.
• Familiarity with PLC systems and basic programming concepts preferred.
• Experience performing field service and working independently with minimal supervision.
• Proficiency with basic computer functions for service reporting, documentation, and communication.
• Must possess a personal set of hand tools and willingness to expand tool inventory as needed.
• Maintain a valid driver’s license, and if required to operate a commercial vehicle weighing more than 26,001 pounds, must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license.
• Ensure all repairs and service activities meet company quality and safety expectations.

Responsibilities

• Diagnose, troubleshoot, and repair mechanical, hydraulic, electrical, and control systems.
• Assemble, install, and integrate electrical, mechanical, and hydraulic components, including wiring of electrical panels and system connections.
• Develop and execute repair plans, including sequencing, parts identification, and component-level repairs to restore equipment to OEM specifications.
• Travel to customer job sites to perform field service, diagnostics, and repairs across all major equipment systems, both remotely and on-site.
• Provide warranty support by evaluating and validating claims, coordinating with OEM, and submitting detailed service documentation.
• Communicate repair status, findings, and recommendations clearly while maintaining a high level of professionalism and customer service.
• Identify and source required parts, materials, and tooling to support efficient completion of repairs.
• Accurately complete and maintain service reports, work orders, and documentation, ensuring proper tracking of labor, materials, and service activity within company systems.
• Read and interpret parts diagrams, hydraulic and electrical schematics, and service manuals.
• Operate shop equipment, including forklifts and telehandlers, safely and effectively.
• Follow all OSHA and company safety standards in shop and field environments.
• Maintain a safety-first mindset when working in varying conditions, extreme temperatures and active job sites.
• Ensure all repairs and service activities meet company quality and safety expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed