Field Service Technician

Veralto Global•Montreal, QC

34d•$30 - $33•Remote

About The Position

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Collaborating with a vibrant, diverse, global team. Contributing to a brighter, safer, more sustainable future. It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions. Reporting to the Field Service Manager the Field Service Engineer is responsible for maintaining and supporting customer equipment, including installation, diagnostics, and troubleshooting of Videojet devices located at our customer sites. This role requires building strong, trusted relationships with customers and providing expert guidance to address their needs. This position will be located in Montreal, Quebec, Montreal. and will be remote.

Requirements

At least 2 years of field service experience and/or customer-facing roles.
Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
A valid driver's license and a clean driving record are required.
Experience in repairing, troubleshooting, and diagnosing various types of equipment. Electronic and electrical skills are preferred
Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
English/French

Responsibilities

Provide ongoing care and support for our customer's equipment.
Install our products and solutions at customer locations.
Diagnose and resolve challenges and problems.
Become a trusted advisor and partner for our customers, to develop excellent relationships.
Extend our Videojet footprint in the market by promoting our service agreements and newer technology.
Travel within a 2-hour radius from Montreal, Quebec. For training purposes, you will need to travel more than usual, but with sufficient notice.