Field Service Technician

Federal Mfg•Charlotte, NC

31d•Hybrid

About The Position

ID Technology is seeking a customer-focused, mechanically inclined individual for a Field Service Technician opportunity in our South East region. Someone located in or near the Charlotte, NC area would be well-situated for the role. Our Field Service Technicians contribute to the success of the company and our customers through technical expertise and interpersonal skills to ensure superior service. ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products. At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem-solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.

Requirements

Experience in the repair and troubleshooting of electro-mechanical equipment
Ability to identify customer needs and match their solution with company products/services
Knowledge of industry and applications
PMMI certification: company provided
Computer literacy, especially MS Office. Syteline a plus.
Ability to be on the road 60% of the time; including overnight trips
Must have dependable vehicle and good driving record; Real ID or Passport are required for travel
Ability to conduct business in an ethical, successful manner
Strong technical, communication and organizational skills
Self-motivated with desire to achieve personal professional growth

Responsibilities

Install, demonstrate, maintain and repair marking, coding and labeling equipment
Develop reports in keeping with company reporting mechanisms
Attend trainings and meetings as required by leadership
Assist in office-based duties when not required to be in the field
Keep current on trends from both market and technical perspectives