Field Service Technician - Chicago, IL

Robert Reiser & Co • Chicago, IL

2d • Hybrid

About The Position

With over 60 years of success in the food equipment industry, Reiser is a globally recognized leader for its high-quality equipment, innovative engineering, and exceptional service and support. Our core value is a total commitment to our customers, making Reiser the trusted supplier for food manufacturers seeking better, smarter food processing and packaging solutions. We provide the resources our customers need for their success. Our team of talented and passionate professionals works hard, embraces challenges, and is dedicated to customer success. This customer-centric focus has driven significant growth, and we are now looking for an experienced field service technician to install new equipment and perform routine maintenance and service for our clients. We are seeking a candidate with strong electro-mechanical skills and a customer service-oriented personality. Our ideal candidate is intelligent, energetic, hardworking, and enjoys their work.

Requirements

• Four plus years of maintenance experience - servicing, troubleshooting and repair of electro-mechanical automated machinery.
• Practical application of mechanical and electrical engineering principles and techniques to ensure equipment performance at manufacturers specifications.
• Advanced knowledge of pneumatic, hydraulic power systems, conveyor systems, or control systems.
• Initiative, critical thinking, complex problem solving, judgement and decision making, persistence, attention to detail, adaptability, flexibility, concern for others and leadership.
• 80% travel during the week (Mon-Fri) during training, 60-70% travel after training

Nice To Haves

• Mandatory preference of maintenance, installation, service and diagnosing issues/repairs on food processing and packaging machinery
• Food Processing or Packaging Machinery experience is desired.
• Bilingual English & Spanish skills are a bonus.

Responsibilities

• Travel 80% (Mon-Fri) away from home visiting food plants primarily in the Great Lakes region of the USA but may travel beyond that area as required. After training travel will reduce to 60-70% (Mon-Fri).
• Read diagrams, schematic drawings, engineering specifications and service manuals to determine work procedures.
• Engage with customer on site, analyze equipment performance, troubleshoot to isolate problem, and determine actions needed to restore system to performance specifications.
• Share information with team members, customers, and your supervisor to help prioritize and keep customer apprised of corrective actions and equipment status.
• Inform customers of routine preventive maintenance techniques.
• Participate as necessary in new projects to install or improve the safety and performance of existing and new equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed