Field Service Technician

Circuit Check•Maple Grove, MN

33d•Hybrid

About The Position

Circuit Check, Inc. is seeking a Field Service Technician to support our in-circuit and functional test systems across North America. This role is part of our Aftermarket services team under our Technology and Solutions Group (TSG), which is dedicated to developing and supporting next-generation test solutions while also ensuring that our current and legacy test systems remain fully supported and reliable throughout their entire lifecycle. The Field Service Technician provides on-site and remote support for Circuit Check test systems, ensuring customers receive responsive, knowledgeable, and professional service. This role combines hands-on technical work, customer interaction, troubleshooting expertise, and collaboration with internal engineering teams. When not engaged at customer site or remote the Field Service Technician will assist CCI facility production needs or be utilized in quoting and fault determination. Travel is required up to 50% of the time, including visits to customer sites and occasional trips to Circuit Check facilities for training or issue resolution. Preferred location: Maple Grove, MN or Burlington, Ontario, though remote candidates based in US or Canada will be considered.

Requirements

High school diploma and minimum of 3 years of hands-on experience in a technical role such as electronics technician, field service technician, test technician, or maintenance technician within a B2B, manufacturing, or industrial technology environment
Familiarity with in-circuit test (ICT), functional test systems, automated test equipment (ATE), electronics troubleshooting, or production test environments
Demonstrated ability to diagnose hardware and software faults, perform system repairs, and follow troubleshooting processes
Strong customer-facing skills with the ability to work professionally on-site, communicate clearly, and build trust with operators, engineers, and production teams
Ability to manage service visits, remote support tasks, and documentation with strong organization, follow-through, and attention to detail
Comfortable working independently in the field with a proactive, self-directed approach and a strong sense of urgency
Willingness to work additional hours during periods of high service demand or urgent customer needs
Ability to travel up to 50%, including customer sites, trade events, and visits to Circuit Check facilities for training or issue resolution
Strong interpersonal skills with the ability to represent Circuit Check professionally in customer environments

Nice To Haves

2-3 years of Technical School training in electronics/mechanical, or equivalent military training
Familiarity with electronics manufacturing, contract manufacturing, or test system integrators is beneficial
Technical certifications or vocational training in electronics, electrical technology, mechatronics, or related fields
Experience with test data systems, basic scripting, or software-driven test environments (LabVIEW, Python, C/C++) is a plus
Experience using IFS or similar ERP systems for service orders, parts management, or documentation
Experience using Salesforce or similar CRM systems for logging service activities and reviewing customer interactions
Prior exposure to Circuit Check systems or similar test equipment
Experience interacting with customers on job site and delivering technical training.

Responsibilities

Perform on-site and remote maintenance for in-circuit and functional test systems
Serve as the primary customer-facing technician during service visits, demonstrating professionalism, tact, and strong communication skills
Troubleshoot system faults, diagnose issues, and implement corrective actions
Provide guidance to customers on system operation, maintenance, and best practices.
Support customers through remote diagnostics and fault recognition when not traveling
Collaborate with engineering teams to resolve escalated issues and document solutions
Work with Product Managers and Engineers to inform future improvements to CCI products from documented field results.
Assist the aftermarket group by preparing parts quotes, revision updates, and service recommendations
Assist in supporting ongoing customer relationships through responsive communication and technical clarity.
Travel to Circuit Check facilities for hands-on training or to assist with complex issue resolution
Provide customer training on system use, maintenance, and data collection tools
Offer feedback to engineering and product teams based on field insights.