Field Service Technician

Xylem•Richmond, VA

1d•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. We’re Hiring for a Field Service Technician! The Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers.

Requirements

HS diploma or equivalent
Capable of obtaining a CDL, class A or B with applicable endorsements
Ability to obtain all required customer clearances (TWIC, DISA, etc.)
Ability to obtain DOT Medical card
Clean driving record
Ability to obtain and maintain privileges to drive a company vehicle
2 to 5 years of technical work experience including industrial or commercial process water experience
Electrical, mechanical, diesel, fusion experience depending on business unit
Work without direct supervision and can provide coaching/training to entry-level technicians
Technically sound
Experience with Microsoft Office
Must have customer service experience
Demonstrates critical thinking and troubleshooting ability
Derives insight from customer experience to produce outcomes and solve moderately complex problems often in novel and unexpected ways

Nice To Haves

May have industry specific license(s)

Responsibilities

Create and maintain safe working environment and culture within the organization
Take care of company property
Demonstrates high impact culture through innovation, accountability and empowerment
Must be able to function in a team environment
Usually works with minimal supervision
Works independently
Initiating and executing field service activities at customer sites in a safe and efficient manner
Proactive system troubleshooting
Works with mechanical, electrical, diesel equipment conditions
Conducts preventative maintenance and parts inventory
Anticipates and corrects safety issues (both Company and Customer owned equipment)
Direct interfacing with customer
May be responsible for work in multiple systems/locations/customers