Field Service Technician
Accel Entertainment•Kankakee, IL
•Onsite
About The Position
Technicians are in the field 40hrs/week, in bars, restaurants, gas stations, truck stops, etc. This role involves maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment. Responsibilities also include loading and unloading supplies, and assisting in other areas as needed. The company is looking for candidates across all areas of Chicago and surrounding suburbs. The role offers training for inexperienced candidates and provides a company-supplied vehicle and fuel card.
Requirements
- Great Customer Service
- High school diploma or equivalent
- Terminal Handler's License - costs covered by company
- Ability to communicate effectively & follow written or verbal instruction
- Strong organizational, problem-solving, analytical skills
- Computer literacy helpful but not required
- Valid driver’s license
- Minimum of 21 years of age
- Frequently required to lift/push weights up to 50 pounds
Nice To Haves
- Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
Responsibilities
- Respond to and troubleshoot service calls for equipment repairs in a timely manner
- Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
- Provide exemplary customer service
- Manage inventory to ensure parts are available when repairs are needed
- Complete all necessary documentation for device entry and logs
- Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs
- Maintain and repair gaming devices, ATMs, amusement equipment, and redemption devices
- Load and unload supplies
- Assist in other areas as needed
Benefits
- Health insurance inc. vision and dental
- 401(k) w/ match
- PTO + paid holidays
- Company-supplied vehicle
- Fuel card
- Life, AD&D, critical illness, and hospital insurance
- Short and long-term disability
- Identity/legal protection
- Access to FSA and HSA accounts
- Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
