Field Service Technician - Bakken Region
About The Position
This role involves installing, commissioning, maintaining, troubleshooting, and repairing Electrical Submersible Pump (ESP) systems and related equipment at customer field locations. The technician will perform inspections, testing, calibration, software updates, hardware upgrades, and system diagnostics to ensure optimal equipment performance and reliability. All field service activities must be completed in accordance with NOV quality standards, operational procedures, and Health, Safety, and Environmental (HSE) requirements. The position requires travel to customer sites to provide installation, startup, commissioning, maintenance, repair, and technical support services. Additionally, the technician will train customers on product operation and maintenance, complete service reports and documentation, and communicate effectively with various teams. The role also includes supporting continuous improvement initiatives and performing additional duties as assigned, while maintaining a strong safety culture.
Requirements
- Maintain strong safety culture.
- Basic math skills
- Good listening skills and a passion to learn.
- High work ethic, dependability, and detail oriented.
- Strong communication skills.
- Must be a team player.
- Must be open to cross-training opportunities.
- Ability to work in non-climate-controlled manufacturing shop or field site
- Stand up to 12 hours daily
- Walk up to 12 hours daily
- Bending/stooping up to 12 hours daily
- Repetitive movement up to 12 hours daily
- Lifting weight up to 50lbs regularly
Nice To Haves
- High school diploma or equivalent preferred
- Previous experience in the ESP or Artificial Lift industry preferred
- Previous Field Service experience preferred.
Responsibilities
- Install, commission, maintain, troubleshoot, and repair Electrical Submersible Pump (ESP) systems and related equipment at customer field locations.
- Perform inspections, testing, calibration, software updates, hardware upgrades, and system diagnostics to ensure optimal equipment performance and reliability.
- Ensure all field service activities are completed in accordance with NOV quality standards, operational procedures, and Health, Safety, and Environmental (HSE) requirements.
- Travel to customer sites to provide installation, startup, commissioning, maintenance, repair, and technical support services.
- Train customers on the safe, proper operation and maintenance of NOV products and systems.
- Accurately complete and submit service reports, field documentation, job summaries, and other required records in a timely manner.
- Communicate effectively with supervisors, engineers, customers, and internal support teams regarding project status, equipment performance, and service findings.
- Identify, document, and communicate equipment failures, operational concerns, and customer feedback to the appropriate departments for corrective action and continuous improvement.
- Maintain company-issued tools, vehicles, equipment, and assets in good working condition and ensure proper care and accountability.
- Support continuous improvement initiatives by providing field observations and recommendations to enhance product performance, reliability, and customer satisfaction.
- Perform additional duties and responsibilities as assigned to support business operations and customer requirements.
- Comply with all NOV policies, procedures, and safety standards while promoting a strong culture of safety and operational excellence.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
