Field Service Technician

RC Mowers•Fresno, CA

17d•Onsite

About The Position

RC Mowers is hiring a Field Service Technician in California to service their full-size commercial autonomous and remote-operated mowing machines. This role involves diagnosing and repairing machines at customer sites, performing routine maintenance, and ensuring customer satisfaction. The technician will manage their own schedule and territory, requiring strong technical skills, self-management, and clear communication. The company emphasizes accountability and high standards for their service technicians.

Requirements

Hands-on mechanical or electrical service experience diagnosing and fixing real equipment in the field.
Mechanically inclined with strong troubleshooting instincts.
Ability to read and work from service documentation, wiring diagrams, and technical procedures.
Professional and composed demeanor at customer sites.
Organized and self-managed.
Clear written communication skills.
Comfortable with significant travel across the region.

Nice To Haves

Experience servicing mowers, outdoor power equipment, vehicles, or mobile machinery.
Familiarity with hydraulic or electrical systems.
Experience with remote-operated or autonomous equipment.

Responsibilities

Diagnose and repair remote-operated mowers at customer sites using work orders, service procedures, and expertise.
Perform routine maintenance to prevent breakdowns.
Document all repair and maintenance activities accurately and completely.
Communicate clearly with customers about issues, repair processes, and timelines.
Follow up after service to confirm customer satisfaction and machine performance.
Manage schedule to maximize productivity and minimize travel.
Maintain tools and equipment in proper working order.
Submit accurate travel expense and mileage reports on time.
Stay current on new models and repair procedures through company training.
Share field insights with the technical team and flag opportunities to improve service processes.